Service Encounter Analysis
... Encounter expand each ‘box’, as required) of Service Provider (company, organisation Currys Type of Service (Profit, not-for-profit, public service, routine, rare):
Date, time, length, and precise location of Service Encounter:
14/3/2013 approximately 30 minutes. Located at 88 Oxford Street - London
What did you choose to mystery shop this particular organisation (purpose, location, choice of provider, expectations)?
The purpose of shopping this particular retailer was due to the fact that is many locations around the London area provided an ease of analysis as well as an interesting subject matter, electronics, for me to explore; while at the same time gathering information with regards t...