Decisions in Paradise Part III - Essay Example

Capital One plans to open in Kava four banking branches with full ATM infrastructure across the island and a customer service call center to serve Capital One’s global customers. Factors affecting implementation Several factors affect the implementation plans of Capital One at Kava. The firm needs to identify four possible locations for its banks. The company can either rent several buildings or built its own locations. A problem with constructing the buildings is that it takes time and the bad weather in Kava could cause further delays in the project completion time.

The firm can rent the four buildings and perform internal layouts redesigns to prepare the banks following similar layouts used by Capital One in the United States. The company will need to recruit employees for its financial services operation and for the call center. The island may have a shortage of talent in technical fields such as finance and accounting. The firm can import talent from its global operations into Kava. The best option would be to transfer employees from its US operations to Kava.

An advantage of this strategy is getting trained employees that know the corporate culture of the firm. A third factor that affect the implementation plan is cultural and language barriers. . The right locations are necessary to achieve maximum customer traffic. The company has to set up the ATM network across Kava. It should take the company one month to complete installation of the ATM’s. The firm has to recruit the employees for both operations. The company needs approximately 50 workers for the banks and 200 employees to work at the call center.

There is a shortage of talent in accounting and finance in Kava. The banks needs employees with a financial background to work in the branches. To solve that problem the firm will transfer employees from its United States branches. To motivate the US workers to apply for a transfer the firm will offer a $25,000 relocation incentive package. Financial incentives are a way to motivate employees (Tutor2u, 2011). The call center requires 200 employees. All the employees will be recruited from the internal talent pool of Kava residents.

The recruiting process of employees has a timetable of two months. After hiring the employees these workers need training. The training period for the bank workers is one month and the call centers employees will receive two weeks of training. Due to the unstable weather conditions and the possibility of shutdown due to natural disasters the firm needs to have good Internet infrastructure. The small size of the island makes this island a perfect candidate for the implementation of a Wi-Max network.

A Wi-Max network is an IP based wireless broadband technology that can provide wireless access up to 30 miles for fixed station (Wimax, 2011). The Wi-Max network serves several purposes. The network will provide the company with reliable Internet connectivity at all times. The system will serve as an emergency channel for employees to use to connect the