The Yacht-Making Companies - Essay Example

It was one of the most educative trips I have ever been on since my early years at school. I saw how the theory was put into the business practices of both of the yacht-making companies. Till now, I always used to think that the concepts of leadership and management presented in books were just too good and idealistic to be true, but these companies were where I saw them implemented. The success A & P and Pendennis are enjoying speaks of the usefulness of those concepts and now, I do believe that the concepts of management and leadership that have been put forth in theory are fairly practicable and generate positive results when implemented. In this paper, I have discussed some of the most important findings of my visit to these companies. Also, I have discussed which of the two companies, I would like to join in the future, and in what ways, customers are entertained by either of the two companies.

A & P takes great care of its workforce. That is why, there can be some extremely aged workers in A & P. Many employees have worked in A & P for the whole of their professional lives which essentially tells that they have been taken care of and their needs have always been addressed. The employee turnover rate in A & P is near to negligible. Workers work with mutual collaboration harmony, and teamwork. This makes me feel attracted to A & P for the job. I would always like to work in an environment where workers have good relations with one another.

One key factor that makes the customer service of A & P special and unique is that A & P offers service to the customers unobstructed by regional boundaries. The system in A & P is so well established that customers get their repairs made and their comments addressed from far away countries. What makes it even more surprising is that in a vast majority of cases, customers get their concerns addressed much earlier than they expect. It is interesting to note that many of the permanent customers of A & P place their orders from overseas. They deliver the product to their respective addresses in their hometown, so they have to face little to no inconvenience at all. The staff of the A & P travels to dockyards all over the world and transfers the repaired products to the customers. In addition to that, A & P offers yachts at considerably lower prices than most yacht-making companies do. This is one key reason behind the voluminous body of customers that the company has.

Pendennis is largely known for its human resource development strategies. Pendennis first decided to train 10 apprentices in 1998. The practice did make the owners incur some money, yet it was all paid off later as the workforce became more talented and increased productivity. Because of their immense efforts in the way of development of human resources, Pendennis has in 2008 been granted the title of Best Large Company Apprenticeship. Their growing popularity has increased their business manifolds. I would like to work in Pendennis because professional development opportunities for staff members in Pendennis are numerous.

It is very difficult for me to choose one of them and say that I would like to work in that company, and not in the other. I consider both of them very nice places to be in, yet if I were to choose one of them, I would go for Pendennis because on-the-job training is something that is not conventionally provided by many employers while Pendennis does provide it. I believe that the work we do is most often, very different from what we get to learn in books. This reality makes the on job training a blessing for the employees for they can avail the opportunity to customize their abilities as per the requirements of a particular business.