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X 5 Legal considerations do not override ethical and human concerns. X 6 Our organization has a trained crisis management team (CMT) that can assemble quickly and make effective decisions. X 7 Our organization has the capabilities to investigate and determine a. the precise type or nature of whatever crisis could occur. X b. the early warning signals that precede each type of crisis. X c. whether such signals were blocked or ignored. X d. the exact, human, organizational, and technical causes of a crisis.
X 8 Our organization has properly designed, constantly maintained, and regularly tested damage containment systems in place. X 9 Our organization has backup manufacturing equipment and computers so that it can resume operations as quickly as possible. X 10 Our organization has recovery mechanisms to restore full site and organizational operations. X 11 Our organization has recovery mechanisms to restore the surrounding community and environment. X 12 Our organization has the capabilities to communicate effectively, notify the proper authorities, respond to the media, and reassure a wide array of stakeholders.
X If you answer no to two or more of these statements it is likely that your organization will have a crisis and that it will have difficulty handling it properly. 1. Short summary of results The preceding assessment indicates that the organization I am assessing has general provisions for addressing crises of a general sort, and provides for the manpower, equipment, and resources for most crises as they occur within the organization. It does not, however, have sufficient capability to quickly and accurately assess all types of injuries that may result in a crisis, nor does it have sufficient resources or provisions to restore the community or surrounding environment outside of the organization.
It is doubtful that a quick and accurate assessment of the exact cause of the crisis could immediately be determined on its own without expert help. 2. What the results reveal about leadership communication behaviours The results reveal that leadership communication behaviours in this company fail to give due attention to important details about the causes and repercussions of the crisis, and likewise fail to go beyond the immediate confines of the organization. There is also a lack of importance given to people, both within and outside the organization.
Because of this, my self-understanding has increased about the necessity of ascertaining details, especially in the human aspect, when assessing the effects of a crisis, because lack of detail compromises the effectiveness of any general crisis response plan that the management may have drawn. The assessment also reveals that in my role as leader or follower, my potential strength lies in my empathy with the human aspect, whether they involve the employees of the organization or the community, because I am able to appreciate the need for the human focus, and possess an insight about how it could be enhanced.
On the other hand, I believe my weakness is in the establishment and operation of a mechanism to determine details such as the exact causes of a crisis. As far as I can perceive, a developing crisis is manifested by certain situations, but it will take a post-crisis assessment to determine the exact causes. While the crisis is unfolding, it appears highly unlikely that the exact cause of it may be immediately determined. In this weakness, I believe that the
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