Contact Us
Sign In / Sign Up for FREE
Go to advanced search...
Nobody downloaded yet

Employees Emotions and their Job Performance - Research Proposal Example

Comments (0) Cite this document
The paper "Employees Emotions and their Job Performance" highlights that Dental Care Alliance can make certain adjustments in an effort to improve the professionalism and the performance of the employees. The facility can achieve this by offering systematical training to its employees…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER94.6% of users find it useful
Employees Emotions and their Job Performance
Read TextPreview

Extract of sample "Employees Emotions and their Job Performance"

Download file to see previous pages Employees do not have the capacity to control their emotions and exhibit the required working attitude. This contributed to customer dissatisfaction with their services. Managers are also unable to control their emotions by exhibiting emotional intelligence. These findings call for numerous adjustments if the Dental Care Alliance is to achieve its goals of providing a remarkable customer experience. Systematic training can offer employees the relevant knowledge and skills in an effort to improve their performance. Introduction of the reward systems will motivate employees to register exemplary performance. The Dental Care Alliance should also define strict rules and high-performance standards that employees should conform to at all times. The managers need training on emotional intelligence as well as psychological counselling and seasonal evaluation programs.
In order to prove highly competitive, businesses are becoming aware of the need to understand customer satisfaction levels. This is especially the case in the service industry whereby customer satisfaction depends on multiple factors. Notably, in a product business, the quality of the product is the main determinant of customer satisfaction. However, in the services industry, the quality of the service depends on the behavior of the service provider and eventually the service itself. One of the businesses in the services industry that will receive attention in this paper is the dental health care. Experts recommend that individuals should visit a dentist regularly. Moreover, the emerging needs of people concerning tooth care have contributed to the popularity of the dental healthcare industry (Alan, Baldwin, and Amrik 209). The Dental Care Alliance is one of the entities in this industry. Worth noting is the fact that this company has been making efforts of remaining competitive in the industry. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(Employees Emotions and their Job Performance Research Proposal, n.d.)
Employees Emotions and their Job Performance Research Proposal.
(Employees Emotions and Their Job Performance Research Proposal)
Employees Emotions and Their Job Performance Research Proposal.
“Employees Emotions and Their Job Performance Research Proposal”.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Employees Emotions and their Job Performance

Motivation and job performance

...?Running head: motivation. Motivation and Job Performance Discuss the job performance model and compare and contrast Maslow's and McClelland's need theories. Job performance model focuses on motivation through job behaviors and performance. In this model, individual inputs like ability, knowledge, traits, emotions, beliefs and values have an impact on motivation. Motivation is simultaneously impacted by job contexts that include physical environment, job design, rewards, leadership, social norms, and organizational culture. These two aspects influence individuals’ motivation, which further determines job performance. The most renowned needs theory is Maslow’s hierarchy of needs, which proposes that motivation of human behaviour changes...
2 Pages(500 words)Essay


An individual who does not find the above issues aligned to the organizational objectives would thus suffer from lack of performance, at least to what the organizations consider necessary. (Matthews, Zeidner, and Roberts, 2004, 9). Is this therefore a direct cause effect relationship to the emotional intelligence of a human being? Emotional Intelligence – the concept Individuals who do not perceive well and are incapable of understanding and managing emotions are expected to perform lesser in organizations. Issue such as co ordination and group conflicts become more. Such can be harmful in cases where the organization is closely knit and works in small or medium capacity.  Similarly individuals who have the trait of being averse...
8 Pages(2000 words)Essay

Employees Performance Appraisal

.... The criterion used is to analyze the goals achieved by an employee and what skills he or she currently possesses that could be helpful in indicating the ability of that employee to assume an advanced set of responsibilities. On the other hand, Performance Appraisal refers to the appraisal of the work performed by an employee. Performance appraisal aims at evaluating the employee’s ability to perform the job he is given and whether he has been provided the job in accordance with his potential. Performance appraisal may be performed following a simpler criterion in terms of the quality, quantity, cost and time of the work performed by an employee. Performance appraisal is not future oriented therefore it cannot be used to predict...
4 Pages(1000 words)Coursework

Employees Performance Appraisal

...?Question1 Performance appraisal is done by the company’s superiors to evaluate the employeesperformance on a regular basis. This assessment is done either monthly or yearly. The goal is to judge whether the employee’s performance is up to the mark and is meeting the organizational standards. The evaluation is made considering the quantity and quality of the performance along with the timeliness and dedication to the job. In case the performance is below standard, then either certain steps are taken like training and motivation to increase the level of performance or the employee is dismissed if the results are too poor. Potential appraisal is the evaluation considering the personal qualities of the employee like his communication skills...
4 Pages(1000 words)Coursework

Employees Performance Appraisal

It is also the process of obtaining relevant information about an employee and determining its worth to the organization by analyzing the given information. The analysis of an employee’s performance involves its recent accomplishment in the organization, its deficiency, strengths and weakness to determine whether the employee is suited for promotion or needs to be retrained. In short, Performance Appraisal measures the actual performance of an employee in an organization of what it has already done, of how productive an employee is; whereas Potential Appraisal determines the future capabilities of an employee that can be used to optimize its manpower or to determine ability to assume varying or greater responsibilities. 2. Discus...
4 Pages(1000 words)Coursework

Workplace Job Performance

... in the psychological literature on this perspective is the articulation of the big five. Digman notes that the big five personality characteristics involve, “Extraversion, Emotional Stability, Agreeableness, Conscientiousness, and Openness to Experience” (Digman, p. 418). Theorists have argued that these personality traits are directly linked to specific job performance measures. “the estimated true score correlations varied by occupational group and criterion type. Extraversion was a valid predictor for two occupations involving social interaction, managers and sales” (Barrick, Mount, pg. 21). It’s also demonstrated that conscientiousness was the only personality characteristic linked to positive performance in all job performance...
2 Pages(500 words)Essay

Botlton Claims that Emotion Work can be Viewed as a Distinctive Form of Skilled Work and Employees as a Multi Skilled Emotion Ma

Emotion labour as defined by Payne is the work that involves trying to feel the appropriate feeling for a given job (2006, p.2). The emotion labour is common in the service industries. Payne states that, the workers have the obligation to carry out emotion work in the form of politeness, enthusiasm or remaining calm even when under intense pressure. This forms an integral part to achieve customer satisfaction. Payne agrees with Bolton’s argument that emotion work is a distinct highly skilled labour. Bolton’s argument is because emotion work shares some emotion features that prove its ability to be categorised as skilled labour.. Emotion labour requires that employees practice some level of discretion complexity and worker control...
11 Pages(2750 words)Essay

Surviving Employees after Job Termination

People's jobs are their livelihood, their sense of meaning, or, at the very least, a great way to occupy eight hours a day. The company needs to understand the ramifications of a workforce that has lost its job security, and should take special measures to make the process as painless as possible. Companies can be pro-active when faced with layoffs and help the surviving employees overcome low productivity, low morale, health problems, and an uncertain future.
When an employee encounters the first rumors of an impending downsizing, their world is filled with uncertainty. The employee immediately loses the capacity to weigh the outcome of their actions, and creates questions about their future role with the company, opportuni...
8 Pages(2000 words)Essay

Motivation and job performance of employees

...MOTIVATION AND JOB PERFORMANCE OF EMPLOYEES This work aims to analyse the factors associated with motivation and job performance, the effects performance appraisal has on employee motivation and the benefits rewards have on organisations. The general consensus is that motivation is best realised by the use of rewards, but this has proven not to be the case. Organisations have used performance appraisals for numerous Human resource activities but employees are not enthusiastic about it because they feel the organisation uses it as a control mechanism. The bases of this arguments gets its source from various previously published articles and compares and contrasts the views of what other researchers have said. We also try...
60 Pages(15000 words)Essay

Emotions, Attitudes and Job Satisfaction

Moods affect personal perception and judgments. The long-term exposures to stress-filled environments or moods suggesting negativity are a recipe to certain illnesses as ulcers, diabetes, and heart disease. In relation to job performance, the decision-making under the spell of negative mood leads to poor and regrettable decisions that often affect the company in which an individual works (KOSTEAS, 2010).
On the other hand, it is important to learn the benefits that accrue to positive mood. In contrast to negative mood, the positive mood is responsible for instilling courage, by motivating creativity and widening the possibility of an amicable solution to problems. This critical component influences the ability to make positive...
8 Pages(2000 words)Term Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Research Proposal on topic Employees Emotions and their Job Performance for FREE!

Contact Us