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Memos and Email - Essay Example

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Jones, the general manager on behalf of my company Colonnade Hotel and Resort, sincerely apologize to you and your family for the fact that your holiday did not match your expectations due to poor work of our company. We are very sorry to acknowledge that the incident…
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Download file to see previous pages We understand that this explanation will not return all the investments made to you and your family members, but in order to avoid such dramatic mistakes we are obliged to trace all such cases. Human factor was a major reason of this mistake. It blackened you rest at our hotel, and please accept my apologies for it. As the general manager of Colonnade Hotel and Resort I am responsible for all the failures of my employees and I deeply regret that professionalism absence brought such a discomfort to your family. It will be a great lesson to our hotel, and I will do my best in order to confirm that such incidents will not repeat in our hotel.
In order to somehow correct our mistake I on behalf of our company invite you to return to the hotel where all necessary changes were made in order to guarantee you the most comfortable rest. We have booked one of the best rooms for you and your family in hope that this will help you to change your mind about our service. We will also provide you with a discount in 20 % for the whole period of stay. We will guarantee that your rest will be perfect till the day of check-out. I ensure you that your comfort as a priority of Colonnade Hotel and Resort will be under my close supervision this time and our staff will do its best to restore the good name of the company. We have made all necessary preparations to make sure that you holiday will be interesting and exciting, thus we have booked an additional trip for your family to the neighborhood village where you will be able to enjoy a special dinner in one of the best restaurants in the town.
We hope you will accept our proposition and I assure you that you will not regret. Sometimes peoples` mistakes have unexpected but unpleasant consequences, but we value our every client and want to make sure that it will never happen again.
This is to inform you that the unpleasant case with overbooking ...Download file to see next pagesRead More
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