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Features of Active Listening - Assignment Example

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This assignment describes the main features of active listening. This paper outlines the notion of active listening, its importance, and people who take part in it, the benefits of active listening, objectives, and purposes…
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Features of Active Listening
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Download file to see previous pages However, in the sphere of leadership, listening with sensitivity and with a genuine intent to understand should be comprehensively practiced and compassionately implemented.
Listening is mere assimilation of the meanings and technicalities of the words such as its phonology and morphology by the brain. Listening is a natural human activity because it provides us with useful facts and ideas in order to survive. Once listening becomes attentive, free of distractions, focused on a particular problem, and an effective response thus motivating communication, it transforms itself into being active.
Listening with the intent to understand and be influenced by the sentiments of the speaker is spontaneous and active; it is as well governed by non-verbal cues such as body language. Covey (2004, p. 241) expressively defined active listening as empathic since it does not just listen with the ears but with the eyes and the heart; it listens for emotions and meanings; and it does not cold-heartedly pays attention but senses, intuits, and feels. Active listening is a method that guarantees mutual understanding and trust. It connotes a paradigm-shift because in order for us to understand the disposition of another we should first attempt to position ourselves on theirs. For Covey (2004, p. 239) this empathic form of listening endows the listener a splendid Emotional Bank Account wherein openness and confidence from other parties are deposited. Nonetheless, if you are a leader and one of your employees suddenly lagged in his performance and he confessed to you that the lapses were due to marriage problems, you should not only feel sorry for him but devise preparatory actions that would repair the damages done by his inefficiency. Active or empathic listening is always accompanied by constructive responses.
Active listening is significant because it provides the listener clear-cut frame of references to work on. ...Download file to see next pagesRead More
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