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How to find answers within your company - Case Study Example

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The reward of a knowledge contribution might be composed of money, recognition and opportunity. Different companies may try a variable mix of these rewards elements. However, the amount of the rewards should be floating…
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How to find answers within your company

Download file to see previous pages... The higher end of this tail is composed of the expert contents and lower end of the tail is composed of peer-assisted contents. The company is required to subsidize content writers through an absolute or relative reward system.
The segregation of contents based on their quality is essential for improving the quality of information provided by an internal knowledge market. The quality of content improves gradually when peer comments, criticize and reorganize contents on a question. Most of the companies award points on a specific scale for the improving the quality of contents.
Respect of individual’s privacy plays a significant role in the success of an internal knowledge market. The platform should allow the knowledge seeker and provide to remain anonymous. This anonymity will protect the ego of knowledge seeker and will increase the freedom of providing answers to controversial contents.
There internal knowledge market can cause accumulation of knowledge for personal gains if relative performances are use to decide about the awardees. Relative incentives are given to best performers only, this can discourages knowledge sharing because peers can save best trick for competitive advantage. This can be avoided by absolute rewards where there is no loser but peers can support each other to improve personal shortcomings.
The concept of internal knowledge markets is quite new and the designs of internal markets are still evolving. Different companies are migrating from traditional hierarchical knowledge market to internal knowledge markets. In the first phase of market development various implementation of the market can be studied to develop a prototype of internal knowledge market.
In the second phase companies needs to design policies that can encourage knowledge sharing. It must not only be vertical or a top down knowledge flow but horizontal ...Download file to see next pagesRead More
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