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Design an e-Business System - Essay Example

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Production Introduction The utilization of information systems remains a business strategy adopted in introducing fundamental improvements into the various business processes. Many challenges experienced while utilising various systems necessitate the improvement of business processes, to enhance efficiency and customer satisfaction…
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Design an e-Business System
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Design an e-Business System

Download file to see previous pages... Proper communication remain essential in ensuring the minimisation of errors; hence improvement of the business process. The utilisation of an internet based system for establishing links between salesmen, customers and suppliers remains essential in improvement of the processes. The different stakeholders will access information from a central source, and share information from the same centre. This sharing can effectively improve business processes and increase the company’s market share. Objectives The main purpose of the subsystem remains ensuring quick transfer of information and sharing between various stakeholders. The system aims at improving the business process and increasing efficacy of the process of making sales and manufacturing. Improvement of these processes can result in increased sales owing to the reduced time taken in making orders and delivering supplies. The application of the system objectives can ensure the company sales increase significantly, ensuring the company achieves significant growth. Background Avitz Bike is a UK based manufacturing company which specialises in different types of bikes for different markets globally. While the company experiences a considerably good market share, stiff competition has resulted in reduced market share over the last 5 years. This reduction has been attributed to the duration taken before bikes are delivered to customers. The company relies heavily on sales made through different retailers across the United Kingdom. While the utilisation of retailers has continuously provided sufficient market-share, improvement in the selling process remains inevitable as the company seeks to increase sales. The utilisation of an E-business system seeks to ensure the company reduces the delivery time for most products. This would effectively increase the current sales volume, consequently increasing the market share. The company has adopted the E-business strategy to eliminate the lengthy supply chain, present in the current strategy. Description of the business process The process of receiving orders within the business involves direct communication with retailers, through telephone, electronic data exchange of facsimile. The retailers first make contact with sales managers, to negotiate on different product prices, before making orders to the company. The orders are then subjected to a validation process, which includes verification of various order requirements as stated by the retailer. This validation process results in acceptance or rejection of the order. Following the validation of different orders, required parts can be orders to enhance the assembling of the requested bike. The customer specifications determine how the distributors deliver bikes to various retailers. When utilising process, the company does not make direct contacts with the customers making the process lengthy. The company utilises an information system developed in 1997, built on LAN with Windows NT as the client-server system. The current system contains information regarding customers, suppliers, bikes and other physical attributes of company products. Some of the information contained within the system remains available to specific departments, an aspect which causes delays. Problems and solutions in project that the company is facing The company faces a number of challenges resulting from the current business process and information systems. The biggest problem ...Download file to see next pagesRead More
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