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Logistics - Essay Example

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The researcher of this essay aims to analyze how does 'Services Response Logistics' differ from 'Logistics', that is an important part for every business field today and discuss the possibility of these concepts to grow in the future and lead companies to success…
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Download file to see previous pages... When you need to coordinate and control the flow of information, goods, energy, etc and other kinds of resources between the manufacturer and the end-consumer, you are defining the 'logistics' of the process. This is exactly the point that defines the crucial difference between 'logistics and 'service response logistics.'
Logistics is one among the many channels that decides the critical process of the management of supply and demand. Service response logistics deals with the concerns, the questions, the loopholes and the successes of these logistics-based networks and processes. To explain the differences more clearly, let us take a very simple example as sated below.

Think about a hypothetical situation where the market force of demand starts exceeding that of the supply bandwidth. In such a scenario, you just have to ensure that the clients' needs are met at all costs. What has to be done is a three-step process.
A. You need to increase your existing capacity.
B. You need to get people hired and trained and then follows the supervision of the work, etc.
C. You need to get an estimate on the number of clients your business unit is ready to cater to on a daily basis. This is otherwise known in business circles as a single term and that is 'Managing Service capacity.'

In this case, each of these steps by themselves could have different metrics and logistics. The overall process that is pit in place is 'service response logistics' as you are arriving at an optimal figure of how many clients you can manage and you are meeting their demands.

In step A, the hiring squad has a demand and the network providing suitable candidates to meet it are the suppliers.
In step B, the trainers and the human resource managers are the suppliers and the candidates and...
The researcher states that it is very interesting to note that the terms ‘logistics’ and ‘service response logistics’ have gained a lot of importance in the fields of business and the realm of business intelligence systems over the years. Service response logistics have a lot more to do with the kind of response a company draws as a result of its provided services. These metrics are very important as they decide the success or failure of an organization as well as its attempts to treat and service its customers in a better way. For every business, it is the end user or the consumers that are to be kept happy and satisfied and serviced well. Service Response Logistics actually goes way beyond defining logistics as it a measure of the manner in which consumers respond to the management of activities in an organization. It also involves the keeping customers in the loop constantly and assuring them to believe in your level and quality of service. Customers need to be grouped together too as this helps understanding and sorting out the data when it is required to ease out any potential problems when service response logistics data is required. Therefore, the researcher then concluds that these two terms should be though of and dealt with differently as the main end result and goal is to try and define processes and promotions that customers respond to well. The background processes like supply, production, manufacturing and sales are not the only problems that need to be taken into account. ...Download file to see next pagesRead More
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