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Kelleher believes in the quote “great managers and companies don’t let the initial appearance of silliness prevent them from doing what is ultimately meaningful and differentiating.” Herbert Kelleher in his speech when he was the CEO of Southwest airlines, states that…
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ASSIGNMENT 2 number: A Mr. Kelleher believes in the quote “great managers and companies don’t let the initial appearance of silliness prevent them from doing what is ultimately meaningful and differentiating.” Herbert Kelleher in his speech when he was the CEO of Southwest airlines, states that the company employees and customers take the priority in the business. He believes in honouring, respecting, caring, protecting and rewarding employees irrespective of the position they hold in the organization. According to him, when the above are done to employees, it consequently results in them treating each other and the customers in a hospitable manner. The manner in which Kelleher believes employees should be addressed in an organization is in line with Lencioni’s quote. Lencioni connotes that when employees feel they are not being cared, they feel they have a miserable job. Employees need to be cared for and appreciated for them to perform in the workplace. As per Kelleher, employees should be valued as individuals and not as workers. An organization should set up employee services and professional care department so as to help them in the workplace.
Research reveals that managers’ connection with employees gives them a better feeling of belonging and worth. Communication with employees is an aspect that Kelleher emphasizes in his management. This is an indication that he was a successful leader at Southwest. Lencioni also accentuates the same aspect, by suggesting that managers’ connection with employees help them grasp the precise significance of their jobs to others.

The leadership style of Ms. Mayer is one can learn that she is an inspiring leader. Mayer invites the employees to facilitate the building of the organization’s brand. Mayer emphasizes on the employees interactions as a way of providing them with an opportunity to generate ideas. As a leader, Mayer believes in employees’ physical contacts and interaction in the workplace that is why when appointed as the new Yahoo CEO, reporting to the office was of paramount significance to her.
The rationale for using the books “The Three Signs of a Miserable job” and “The Influencer”, it that it helps in the understanding of the job dissatisfaction and its root causes. The books are also relevant in the sense that it identifies how leaders can aid their employees become satisfied with the job through communication and understanding of the importance of their job. From the books, a leader can learn the significance of communication with its employees. The leaders can use the two books to improve their interpersonal communication skills as a venue to enhance morale in the workplace. The books show managers that they have the responsibility to make the employees understand why their work matters.
I think the quote from Lencioni book is accurate. The reason I concur with the quote is because people’s failure to spot clearly the significance that an employee makes to others in their job capacity may result into job dissatisfactions. Employees need to be motivated by their managers through such things as recognition and appreciation (Lencioni, 2007). Humans being need to be needed and be reminded of their usefulness on a daily basis. For instance, a manager needs to reward the efforts of his employees when the organization is doing well, and the stakeholders are impressed. Personally, I was working at Starbucks, a leading fast food seller, and most employees were often petulant about the job which I later realised that it was hugely attributable to the branch manager’s failure to regularly motivate us and remind us how we are important in helping the company attain its short-term and long-term objectives.
As a leader, one is bestowed with the responsibility of helping the people to comprehend the importance of their work. The primary role of a leader in an organization assists its subordinates understand that they are helping others and not just serving (Patterson, 2013). The rationale for doing this is to motivate them by appealing to them emotionally.
Lencioni, P. (2007). The Three Signs of a Miserable Job: A Fable for Managers. New York: Jossey-Bass. ISBN-13: 978-0787995317.
Patterson, K. (2013). 2nd Ed. Influencer: The New Science of Leading Change. New York: McGraw-Hill. ISBN: 978-0071808866. Read More
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