Bus 234 Project: Assessment of Logistics - Essay Example

The company's number one priority is customer service fulfillment. As the economy continues shifting from up to down, the management team of the logistics Exel ensures every department is focused on delivering customer satisfaction including international express airfreight and overland transport.

Since the company relies mostly on deliveries, training is an important tool for the success of the company. Because information technology rapidly continues to change and is the leading source of most companies, logistic Exel company is aiming at incorporating the needs assessment that involves the process of evaluating the employees, the tasks performed by the employees, and the whole organization to help in determining the necessary training if they are needed.

Needs assessment:
- Has the introduction of technology use in the company made improvements to customer service?
- Do the use of computers reduce employee-related work in the company?
- When new software and updated software are installed does it reduce the employee performance level in the company?
- What do you think the company should be aiming at introducing to the company to improve customer service?

On a scale of 1 to 4, rate the services being offered by the company: 1 - worse; 2 - bad; 3 - good; 4 - best.

The company should train its employees on the use of new software before introducing them to their computers to ease the work of the employee. It is also observed that the introduction of technology in the company has helped the company improve its services and expand even further.