MANAGING A DIVERSE WORKFORCE - Essay Example

Managing up and across Jessica’s conduct is a clear demonstration of lack of engagement in her work. She has lost sight of her roles as well as key responsibilities in the firm which is based on protection of the interests of the customers. Generally creation of a strong and well-structured organizational culture can assist an organization in the management of its employees and their conduct. This should be based on the four principles of engagement that include line of sight that ensures the employees are fully aware of their firm’s strategic direction.

They need to be informed of how the company achieves its set goals and how their individual efforts contribute to the generation of revenue to the organization. In the case of Jessica, this is one area that she has not properly understood leading to her lack of unfair treatment of the internal customers (Treviño, Linda K, and Katherine A. Nelson, 293-296). Organizations need to develop a two-way communication approach that ensures that all the ethical issues are well addressed as they emerge.

Another principle is based on the sharing of ideas as well as information. The challenges that the organization is facing due to the conduct of Jessica does not just affect her department but the entire organization. Lack of separation of social life with formal office relations may hinder the flow of information within the organization. The fact that Bruce and Jessica are in a relationship makes it hard for free flow of information given that Bruce is the boss to whom reports should be made.

This case can be handled by reporting the matter to the senior managers above Bruce so that they can talk to both Bruce and Jessica separately and discuss the issues with them based on their need to take their responsibilities in the organization seriously. Work CitedTreviño, Linda K, and Katherine A. Nelson. Managing Business Ethics: Straight Talk About How to Do It Right. , 2014. Print.