Customer service excellence - Essay Example

This is mostly a designed plan to deliver the best to customers, and general commitment to ensure all needs and complaints are handled. Secondly, responsiveness also determines the kind and the quality of customer service (Gronroos, 2007). Most clients prefer quick response to their needs to a particular business or organization. This includes responding to their emails and calls or fixing the issues at hand. Every organization should make this their priority in order to attract and retain their customers for longer periods.

Further, most clients prefer assurance from their service providers. This installs a substantial amount of confidence to them, and organization gains much trust from them in the end. Sometimes organizations find it difficult to balance their needs and expectations of clients. However, an organization can easily do this by ensuring that their main priority is to achieve maximum customer satisfaction. In my opinion, this is one of the best policies, which organizations should adopt in order to be successful in all their transactions.

The reason behind this is that the customer will always leave a happy person and will surely come back again for products and services offered. Both the behavior of the individual and that of the customer affect the service quality by the end of the day. The employees of an organization must serve their clients in an outstanding manner. Customer orientation, when they are first introduced into the business, matters a lot. In most cases, they will always encounter quality services as the organizations yearn at retaining them over the years (Reponen, 2002).

Secondly, the behavior of the individual determines the level of customer satisfaction as well as the value perception related to different clients of the organization. It is always advisable to ensure that all clients are attended in the best way possible. Finally, it is difficult to know and understand the