A major crisis in my famouse company or shop with one of my customers> - Essay Example

This was the first time any such complaint was brought into the notice of the company. Our company has been an established name in the clothing and accessories industry since many decades. To protect our image, we asked the woman to leave the shirt and her contact with us and if we found that the rash on her face was the result of our product she will surely be compensated. After the woman left a meeting was called where the senior most management was briefed about this unusual complaint faced for the first time by any customer.

It was concluded in the meeting that action must be taken on this complaint before any other customers come to us with the same complaint. An inquiry commission was appointed to look over this case and presented a report to the senior management about the whole issue. The shirt of the customer was sent for examination in the lab. After few days the result of examination came and it was a shocked to hear that the company’s product was responsible for the rash. The report suggested that chemical named “formaldehyde” is found in the fabrics of the shirt.

This chemical is mostly used for giving the clothes permanent press effect and also for increasing stain resistance. However this chemical can be harsh on skin if used in large quantity. The amount of formaldehyde found in fabric supplied by the supplier was more than the standard amount and this is the reason why the woman was complaining about skin irritation. Now that the company found the root cause of the problem, it was decided that it will be better for the firm to change the supplier, to avoid such problem in future.

It was concluded that it is not solely the mistake of the supplier, but the inspection department of our firm also failed to detect the presence of such strong chemical in the raw material. The head of the inspection committee was also given a warning after this incidence and was asked to be act extra