Troubleshooting and Problem Solving - Essay Example

We genuinely express regret for the accident and the driver’s behavior. I hope that none of you was hurt. As for the driver’s behavior, he might have had his reasons to behave the way he did as a way of carefully responding to such a situation but then again if it made you feel uncomfortable please accept our apologies. We will talk to him to know exactly why he behaved so and hope that it won’t happen again. Thank you for contacting us.

3. Surge pricing occurs when there are extreme demands that are generated by special events, holidays, or peak times. During such times, we are subjected to multiple fares to maximize the number of Uber cars on the system just to make sure our customers get a car when they need one. Please note that you were not charged unfairly but on such occasions, our customers should expect their fares to be subjected to a surge multiplier. Sorry for any of any cause inconvenience to you, but we hope that u have understood. Thank you.

Response Order
Order: 1. e 2. a 3. d 4. c 5. b
The reason for the order response is that we have to respond first to the frustrated customer and calm him down. Then to our customer whose flight is at 6 A.M to ensure that he does not miss his flight if at all he finds it convenient to use our service. Then the physical damage just to ensure that the driver’s personal insurance policy will be able to cover him. If it does not, we at Uber have a policy that covers such drivers up to $ 50,000 with a $ 1,000 deductible. Then I respond to the customer who wants a refund as he/she doesn't seem angry all he wants is a refund which will not take long to do. And lastly, option b since we are certain that the customer will get his jacket back provided he is certain that he left it in one of our cars

Troubleshooting
1. Kindly confirm your email address on file if it is correct by logging into uber.com and then clicking the ‘settings’ link at the top of the page. This should help, or you could also check your spam folder. Thank you.

2. Kindly confirm that you have the most recent version of the application. To resolve this issue kindly update your application, after that, you will see the option. Thank you.
3. We are sorry for that, please send us a note at uber.com/support, and we will communicate as soon as possible so that you get where you need to go. Thank you.

Problem-solving

1. We do not allow that due to security purposes and privacy options. If your friends wish to drive your car on the Uber system, then they have to be on your insurance policy for the vehicle and must have their own Uber account. They can only create an account from our regular application page, add the same vehicle and upload the same documents.
2. For such unexpected technical issues, we suggest that the customer writes to chicagoDocs@uber.com with detailed information. We will then confirm with riders that rides made on their site are legitimate before signing out. Customers can then confirm and with so doing, we track locations, browsers, operating systems, and IP addresses of new customers to detect fraudulent activities.

4. Step 1- I would tell the rider that I am pleased with him for having him ask that question and let him know that I will find that out right away. Step 2- I would then look through the application, find out what it is all about and explain to him to the best of my understanding immediately. Step 3- Once I get back to him and have explained, I will ensure that he is satisfied with my response and in case he is not, I will refer him to someone who fully understands the application. Read More