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Hotel Industry - Dissertation Example

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This dissertation "Hotel Industry" explores the idea of customer satisfaction and brand loyalty in the hotel industry. Reportedly, within the last decade, the hospitality sector has expanded rapidly, which is understood in a variety of ways whether it is industrial or public services. …
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Hotel Industry
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Presently, there have been a number of sectors emerging to share the commercial space. With time these sectors have taken up the shape of industries which are immensely successful and contributing to the economy of the country. The specialization of the industries has made way for affluent economies of the world. This is also testimony to the flourishing financial condition of the people who are an indispensable part of the successful outcome. This further goes to explain the series of changes which have been taking place over the decade.

Since the past decade there has been a lot of activities and movement of people from one place to another, there have been more and more people traveling to different destinations of the world. The tourism industry has been one of the many industries which have active and growing with time. There has been a considerable change in the hospitality industry which is a very related to the tourism industry. It would be appropriate to say that, the hospitality industry has come to prominence in the past decade and has been one of the most important industries contributing to the financial affluence of the country.

The success and the growing influence of the hospitality and its close relation to the hotel industry have been a matter of great interest to a number of researchers for a long time and there have been a number of researchers related to this. Two of the important factors in both of these industries is the satisfaction of the customers and the brand loyalty.

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