STRATEGY, ETHICS, AND CORPORATE SOCIAL RESPONSIBILITY - Coursework Example

The Peerless Company Issues arising from the case Peerless made a mistake of getting comfortable with the position they were in forgetting that this encouraged competition. One of the main issues is that the management was lenient with employees and this made employees take their work for granted. Another major issue that arises from the case is the production of poor quality products by the company. The company compromised on quality and this led to numerous complaints that were not addressed by the sales department.

Instead of compensating customers, the company kept discouraging from returning the spilt goods.Besides factual issues, there are conceptual issues for instance the aspect of competition that posed a threat to Peerless Company. There was a need to improve on products as well as come up with strategies that will seek to earn the company a competitive advantage. The management structure is also an issue as people are elected on the basis of friendship rather than on qualifications. This will eventually affect the company as it will discourage investors from putting their investments in Peerless because of the company’s instability.

There are some ethical in this case where Ludwig is a dilemma on whether to close down Peerless Company to save the town reputation or make attempts to restore the company. Closing down Peerless will render many jobless as most of them depend on the company for their livelihood. Ludwig knows that closing the Peerless Company may impress certain individual at the expense of people’s jobs and this may lead to increase in crime cases and other vices. The main stakeholders are the customers, the directors as well as the employees of the company.

Suppliers of the raw materials are also stakeholders as their actions directly affect the operations of the company.Factors Peerless should consider before decision making Peerless should realize that their decisions directly affect the lives of the people in their surroundings. For instance closing down Peerless will render the town poor and its citizens jobless. Ludwig and his team need to understand that they have an obligation to ensure that they improve the lives of Blair’s citizens. They should understand the needs of people and make decisions that benefit their town.

The management should also be enhanced to ensure that only people who are employed are suitable for jobs and that quality is maintained by all means. Peerless should also communicate to its key stakeholders on changes that are likely to take place and on decisions on the way forward. SolutionsBaxteris right to some extend by saying that it would be selfish for Ludwig to close down the company knowing its importance to Blair. Ludwig and the rest of the management should develop strategies that will revive the company.

They can do so by partnering with other companies in other states and come with improved methods that reduce the production cost. The company can also make attempts to restore the confidence of its customers to ensure that they do not lose their customers to competitors. Product rebranding can also be the solution as it will attract customers to peerless. The management should also ensure that accountability is highly maintained especially in the sales sector. The sales department should be trained on how to convince customers to buy the company’s products without necessarily giving them false information.

Work cited: Case study on Peerless Company in Blair.