Benefits of a Restaurant Management System - Assignment Example

Benefits of a Restaurant Management SystemIncreased RevenueRestaurant management systems are automated and leave no room for arithmetic errors unlike in manual systems. Use of a manual system reduces revenue through errors such as undercharges. A RMS will automatically bill an order and record it in the sales section. This eliminates any errors that could lead to reduced revenue. Furthermore, the system leads to overall efficiency which leads to increased revenue (Connor 56). Improved Guest ControlRestaurant management systems increase the efficiency of the restaurant’s operations.

For instance, with a POS system, a server places an order through a server terminal, after which it is printed in the bar or kitchen. This automatically records all sales. The system also tracks all sales for all servers and employee meals. This eliminates the sales abuse present in manual sales systems. It also reduces the time used to serve each guest resulting in better guest control. Improved Customer ServiceThe RMS ensures that minimal time is taken to deliver a guest’s order. Guests dislike restaurants where it takes a lot of time to process an order.

RMS will ensure that guests get their orders delivered on time, since the order system is automated (Connor 61). The system streamlines employees’ tasks thus saving time, which results in improved productivity. Better Reaction to TrendsThe RMS keeps track of sales and cost information by employee, time period, outlet, table and meal period among others. This way, the restaurant can easily identify any problems or areas affecting profitability and take the appropriate actions. This would not be easy to spot using a manual system.

Reduced Labor ExpensesThe RMS can take many orders at the same time without the risk of mix up, as would be in the case of a manual system. RMS reduces the need for excess paperwork which can be easily printed from the system. This reduces the number of employees on the payroll thus reducing labor expenses, which form a significant part of total expenses. Reduced Late ChargesThe system ensures that the charges pertaining to foods and beverages are posted to a folio prior to check-out. A manual system would not efficiently post the charges resulting to late charges.

An automated management system ensures that charges are posted on time and accurately, in addition to checking the status of the room or credit pertaining to a particular guest. Works CitedConnor, Peter. Using computers in hospitality. 2nd ed. London: Cassell, 2000. Print.