Resolution Letter - Essay Example

Resolution Letter Lexus Headquarters, 1200 Torrance Blvd, Torrance, CA 90509-2991. Bird`s View Inn p.v.t, 41 Woodbridge Terrace, Woodbridge, NJ – 07095-5212.23rd, June 2013. Dear Mr. Raj,I am pleased with your decision to take the time to contact the Lexus Of Edison dealership to explicate the problems you have faced recently. We highly compunction any inconvenience you might have encountered, and we assure you that we are concerned to retain you as a satisfied customer. Our customer satisfaction team is undertaking reviews of the information you sent to us and they are conducting a full examination so that they may resolve the issue fairly.

We are also currently having employees training on how to handle our customers effectively. The way Robert Bruno handled your case was unethical according to our ethics and we assure you the matter will be settled within one week as we highly appreciate you being our client. We are also establishing new guidelines on how to handle our customers and regulations to protect our customers from being mistreated by our employees. The guidelines we are going to employ will cover the customer, our employees, and our company.