How the Different Business Functions Work Together to Support the Website - Essay Example

Different functions of the business are integrated to support of the website, thereby offering desired services to customers.
1. What features have you added and why are they suitable for customers?
Features that can be added to the website are such as virtual help desks, whereby a customer can access real-time customer care services. In this case, this requires the embedment of a chat widget, where they can initiate a chat with an online operator.
2. How does the website benefit the business?

Businesses have derived substantial benefits from their websites, whereby they can promote their services and products. Others use their websites to conduct online transactions that contribute to overall sales for the company (Smith, 2012). On the other hand, they can communicate with their customers through the website and this leads to increased efficiency.

3. How can have website benefit customers?
Customers are provided with a platform through the website where they can communicate effectively and send their complaints, facilitate the processing of orders, follow up and seek other services (Smith, 2012). Moreover, customers can gather information concerning the business that can be used for making relevant decisions such as the selection of vendors. Read More