Organizational Behavior - Case Study Example

It will analyze various aspects of the scenario, including the conflict, differences in personality characteristics of the two main role players, communication status, perception and projection, and the attribution theory. Susan and Julie both work at the same university. It is Julie’s responsibility to complete reports for some of the other workers in the company, including Susan. There was a report that Susan wanted completed by a certain time that Julie did not complete. This caused an eruption of strife.

Susan complained that Julie needed close supervision to stay on task and that she was not performing as well as the others who had similar position in the company. Julie found Susan to be overbearing and difficult to communicate with. Both of them decided to take their complaints to Dr. Griffiths, the department chair Julie is the laid-back, middle-classed office worker who likes to keep banker’s hours. In addition to her career she has a family that she is devoted to as well as many other activities that she engages in to assist the community.

Clearly from her level of community activism, Julie is a person that believes in compassion and helping others. It is this belief that is going to play a major role in her conflict at work. Also adding fuel to the conflict is the fact that Julie does not like to take her work home. She enjoys her job and the level of pay that she receives, but does not want to let the job be the major focus of her life. Susan, on the other hand, is a type A personality. She works long and hard at her career, leaving little time for anything else.

Due to the high workload that Susan takes on regularly, she is often hard to contact. Her time is usually always devoted to something work related. The focus of Susan’s life is climbing up the corporate ladder. Her belief system has helped her to obtain the level of success that she has accomplished thus far and she believes that others