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Analysis of Decker Repairs - Essay Example

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Summary
 This essay is about planning and analysis of Decker Repairs. The system analysis is performed and all changes are proposed. It starts with the case analysis, company analysis, current situation, the current system employed and associated problems…
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Analysis of Decker Repairs
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Analysis of Decker Repairs

Download file to see previous pages... An enterprise-wide system (ERP) can be developed so as to capture the different modalities of the business and integrate into one big system. A proper relational database must be also established to take care of the information which needs to be dealt with.
2. The problem of recording the customer service info is telephonic based which can be problematic with respect to phone line busy due to traffic, phone line damages which hinder loss of customers and requirement of many front desk personnel to handle it.
Solution: A web-based system (Client-Server Model)can be developed for the customers to browse the service required and the request can be placed accordingly. It cuts down all phone barriers and traffic at the service provider’s end to record the requests.
Solution: The service bill can be delivered online after the customer confirms the service request to be closed. After that, the payment is made online and feedback is sent out. The online payment system can be implemented for customer ease.
The DSS will capture all the processes currently occurring in an organization and make decisions on the basis of that. From the time of creating a service request and to the final obtaining of the feedback of the customer, it will cater to all. The internal processes also need a good management. The training of the technicians and the job of scheduling and routing can be managed and tracked well using the system.
The DSS employed here will be acting as a system as a whole which will further modularize itself into subparts to handle the internal and external entities effectively. The interaction among the various processes needs to be closely monitored and taken care well and DSS is fit to handle it.
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