The Outputs Produced by an Organization Using the Nadler-Tushman Congruence Model - Essay Example

? BUS599 - Integrative Project, Mod 4 Case Assignment Introduction The study has been done in lieu to analyze the outputs produced by an organizationusing the Nadler-Tushman Congruence Model. It is a widely used model for diagnosing organizational behavior. Congruence Model reflects the very basic organizational characteristics and concepts. It also can be used as an effective analytical to analyze the overall performance or the output produced by the organization. The model focuses on the critical aspect f interdependence. The model views an organization as a summation of different components that interact with each other. The model advocates that the success or failure of an organization is dependent on the effective functioning or dysfunction f the components; i.e. the degree of congruence of fitness among the components. As per the objectives the outputs of an organization on three different levels; such as over all organizational level, group level and at last but not the least at the individual level would be analyzed by using the Convergence Model. The organization chosen is: Whole Foods Market (Anderson, 2011). Company Overview Whole Foods Market is an Austin Texas based food retailer. The company sells natural organic products. The company has come a long way since the humble beginnings in the year 1980. Today the company is believed to be a leader in organic foods industry. It has over three hundred stores in UK and North America. Outputs at the organizational level As discussed before Whole Foods Market provides healthy organic foods to the customers. The product line of the company can be categorized as; 365 Everyday Value products provide valued prices on each day of the year. Exclusive products include new products launched by the company in the market. Premium body care products include personal care products that meet strict quality and environmental guidelines. The rest of the two members of the whole Foods Market include Whole Foods Market and Whole foods trade. In order to analyze the overall organizational output of the company three key factors needed to be considered such as overall goal attainment, efficiency in resource utilization and ability to adapt to different environment. The overall goal attainment will be discussed at the end of this segment as it is believed to be a dependent over the other two factors. The resources of the company can be categorized in to dimensions such as human resource, reputation and innovation resource. When it comes to human resource Whole Foods has really managed to excel in that department. It is quite difficult to measure knowledge. But going by customer loyalty and trust among the customers it can be summed up as an output of the knowledge and efficiency of the customers. The harmonious and beneficial relation of the company doesn’t end with the customers only. The same could be said about the suppliers also. Whole has managed to grab the number one spot when it comes to innovation. The health related movements has helped the company to promote the concept of healthy lifestyle among diverse age groups. Whole Foods have managed to create value of its own kind as far as reputation is concerned as the company has been able to develop an image of reliability. As far as ability to adapt to different condition is concerned the results speak for it. From the humble beginnings the company has expanded its business across the borders successfully. This only happens to be by product of the ability of the company to adapt to different conditions successfully. The organic food business is a large and growing industry. In the initial days the awareness of the products among the people was very low. Whole Foods played a key role in creating health related awareness among the people which has lead to the growth of the business. The market is expected to grow over the years. And it is needless to say that the company has is the leading market share holder of the industry. The third quarter earnings of the company increased by 32%. The sales stores increased by 8.2%. The gross profits increased by 0.62 percent pointing to 36% of sales. Such performance is really commendable as many retailers have struggled to keep up the pace due to fluctuations in the economic environment. Group Output As mentioned before Whole Foods market is a retailer. Hence the success of the company lies in the structured functioning of the groups. The groups have been created in the form of departments. The different departments of the company are Bakery, Bulk, Beer, Cheese, Tea, Coffee, Floral, prepared Foods, grocery, produce, wine, seafood, whole body and pets. The company produces a wide range of products. This clearly reflects that the company believes in customization. As far as measuring the outputs of the department or groups are concerned, it is done based on the contribution the departments are making to the overall sales of the company. However sales is not the only thing that matters to the company. Over the years the company has developed a reputation of being a reliable and customer friendly organization. This is only a reflection of the knowledge, attitude and behavior of various departments of Whole Foods. A part from the departmental groups the employees of the organization can be clubbed in to geographic groups also due to the expansion of the company. The company has national offices. Those offices are complemented by regional offices widely spread over the US. The company also has an office in the UK. Regardless of the geographic location the core missions and the objective of the company has been injected in to blood stream of all the departments leading to the overall growth and success of the company. Individual Output Nadler-Tushman Congruence Model an organization involves a set of individuals who can perform organizational tasks. The most critical aspect in this case is the knowledge, skills, background and characteristics of the employees. Whole Foods Market is the probable market leader in the organic food retailing business. It is only a tribute to the knowledge and skill set of the employees. However according to the x-factor of the success is believed to the passion. The interest in natural foods is growing among the customers. Hence the company seeks to meet that demand of the customers. The company plans to achieve so through creativity, commitment, dedication and passion among the employees. Such parameters are applicable for the all levels of the management. The company invests heavily in the training and development activities of the employees as the treat each of the employees as product of the company. Each of the regions has regional trainer’s monitors the training and orientation of the new as well existing team members. Various learning techniques are also used across the company. The higher level management of the company understands the importance of team effort and trust. According to Mr. Mackey the founder of the company, the American society seems to be going through a trust crisis. Hence keeping that in mind the company pays special focus on building trust among team members; as it believes it the employees don’t trust each other the customers are unlikely to trust the company. Probably such professional attitude of the firm is the reason for the high level of knowledge and commitment among the employees leading to the overall organizational success. Conclusion To conclude thing it can be said that Nadler-Tushman Congruence Model is a great analytical model that can be used to analyze the overall performance. The best feature of the model is the step by step, yet integrated approach. The model breaks an organization in to groups, breaks the groups in to individuals. It reflects upon the fact that overall performance of an organization is dependent upon the group. And the performance of the group depends upon the performance of the individual. Hence in order to ensure success an organization should focus upon the skill set of the individuals which is likely to the success of the groups that will inturn lead to the overall organizational success. However that is not all. A pat from the interdependence the model also focuses on the importance on team building as it views an organization as an open system that always interacts with internal as well as external elements. The analysis of the Whole Foods Company using Nadler-Tushman Congruence Model is a true reflection of such step by step yet integrated approach. Reference Anderson, D. (2011). Organization Development: The Process of Leading Organizational Change. SAGE; New Delhi, India. Read More