Managing Communication, Knowledge and Information at Tesco - Case Study Example

Download file to see previous pages Decision-making processes in the organization are as complex as is the Multinational Company itself. They rely on good information experience and consultation in making these decisions. The managers here are highly qualified and experienced. Decision making within the company happens at all levels of the organization. The Board of directors is the grand strategic decision-maker about the investments and the future growth direction. The various managers of the various stores under the company are also involved in making decisions that continually contribute to the overall company objectives (Richardson 2004, p.15). Lastly, ordinary employees are involved in making decisions concerning their respective tasks.
The decision-making process involves a series of steps that are followed to ensure the decision made is the most appropriate for the situation in hand. Tesco Company operates in a highly competitive market. Its main products are mostly consumables and thus the need to make the right decision at the right time and place. To ensure this is achieved the decisions made must pass through a highly analyzed process (Richardson 2004, p. 29).
The company has a well-established mission and vision statements. Management officials must first identify the objectives of every action to be made. The objectives outline the goals that the department, store or even the entire company want to achieve once the identified actions are carried out. A supervisor in Tesco Supermarkets identifies the need to increase the number of cashiers during peak hours so to improve the quality of customer service as well as reduce inconveniences and thus creating an overall good image of the company (Richardson 2004, p. 31).
Once the objectives are identified, the decision-maker is required to collect as much information as possible regarding the identified problem. This determines the cause of the problem and identifies various alternatives that can solve the same problem. The managers ensure that they gather all the information about the situation. This helps them to be aware of all the aspects of the issue. The managers of various stores carry out studies to establish approximate numbers of customers that are shopping at various times of the day. They also identify the number of adequate cashiers that should serve customers at various times of the day.
The analysis of information gathered identifies various alternatives available to the managers to make their decision. It also tries to find the viability of such information to eliminate the chances of making an error. Once the manager is clear about all issues, they usually choose the most viable course of action to solve the identified problem. This decision is made after evaluating all the available information about each alternative. The advantages and disadvantages of each are analyzed so to eliminate those that would not meet the identified objectives. The decision made represent the option with the least number of drawbacks and one that efficiently addresses the problem facing the department, store or the Company(Richardson 2004, p. 35). ...Download file to see next pagesRead More