Nobody downloaded yet

Service Operation Management: Retail & Food Industry - Assignment Example

Comments (0) Cite this document
Service Operations Management: Retail & Food Industry Al’s Store – Home delivered grocery and ready to cook meal service Name: Student Number: Assignment Due Date: 5 August 2011 Lecturer: Unit name & Unit Code: Table of Contents Executive summary 3 Introduction 4 Competitive Analysis of the Industry 5 Table (B): Competitive Analysis 6 New Service Offering: Home Delivered Grocery and Ready to Cook Meal Service all 100 percent organic 7 Figure (A) Al’s Store focus for Competitive Advantage 8 Targeting and Positioning of the New Service Offering 8 Changes in Internal Operations due to New Service Offering 9 Designing Operating System to Support the New Service 11 Customer Behavior toward N…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER92.6% of users find it useful
Service Operation Management: Retail & Food Industry
Read TextPreview

Extract of sample "Service Operation Management: Retail & Food Industry"

Download file to see previous pages The company in question, Al’s Store is a local partnership concern between two brothers catering to a suburban community. The company is facing threat of customer shift towards hypermarkets and superstores on account of low price and variety of items under one roof. Hence in order to retain market share management decided to create a niche for itself in the market by shifting to organic and healthy food options and offer online grocery shopping and ready to cook meal service (100 percent organic) with home delivery option. The service is targeted towards working adults of executive level who seek convenience and quality both while managing busy households. The entire setup would place some financial burden over the management that can be uplifted by adding a new partner or taking loan from a bank. For the new service additional workers would be hired and online shopping portal would be established and maintained. Technological changes such as purchase of real time inventory management software linked to supply chain management would be adopted. Delivery vans and drivers will be outsourced. Operations management would be designed keeping in mind the concepts of quality, reliability, speed, health and convenience being the focus of the new service which would shape the customer behavior in the favor of Al’s Store paving way for increased profits and eventually expansion in to other localities as well. Introduction Al’s Store is operating since 50 years in a suburban area close to the main business hub. They have 3 branches covering the entire residential suburb and a warehouse with central location giving all branches excellent reach and timely delivery. The store offers all food and non-food grocery items as well as medicines. Employees of the company are local residents. Upper management is well educated and trained, where as the low end workers such as cashiers, teller and helpers are local young adults given basic training of how to efficiently run the counter with good speed and offer effective customer support. Entrance of hypermarkets, one stop shops as well as busy lifestyle of people and their changing preferences related to quality, type and cost of grocery has taken away a toll on Al’s Store market share. Further time pressed lifestyle has shifted consumer’s preference to shop online to save time. Due to time shortage busy households are forced to eat out increasing their cost of living as well as making them compromise on food quality and health. The report is focused on re-assessment of the company’s strategy. A new service is being offered to overcome the company’s existing weakness and giving it a special uplift that is aimed at re-capturing the lost market share. The report shall discuss a systematic review of how the Service Operations Manager identifies, plans, markets, executes and maintains the new service offering without compromising much on company’s operating capacity and financials. Competitive Analysis of the Industry Super markets and grocery stores come under the retail industry. It is a highly competitive and ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Service Operation Management: Retail & Food Industry Assignment”, n.d.)
Retrieved from
(Service Operation Management: Retail & Food Industry Assignment)
“Service Operation Management: Retail & Food Industry Assignment”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Service Operation Management: Retail & Food Industry

Service operation management

... resources. Aggregation may make the supply chain virtually invisible. Also aggregation distorts the market and makes innovation difficult (Office of Government Commerce). 3. PART A Service organizations use a number of technologies these days in order to improve their business processes. While large organizations have adopted these technologies whole heartedly smaller organizations do struggle in receiving return on investment on some of these technologies. Bar Codes are one of the most widely used technologies. Bar Codes are used by a number of organizations to track their products in the retail stores or distribution centers. Bar codes are cheap, easy to use and accurate. However, the bar code readers can only work from close... and not...
12 Pages(3000 words)Assignment

The Luxury Food Service Industry

..., conferences and events, which make many to choose it for the gathering with business associates or family and friends in the luxury hotel within opulent surroundings that commemorate a classical aesthetic feel. Strategies used by Luxury food industries The business environment of a service industry includes all the external influences that impact its decisions and performance. It is not an easy task for the managers to effectively monitor and analyse the external factors. The managers make use of various technical tools to analyze the external factors like political, economic, social, and technological factors that affect the...
13 Pages(3250 words)Essay

Food Retail

...competition as well as the need to expand their products and services to appeal to broader market segments. This process is requiring retail grocers to identify and target specific ethnic market segments. In the same way that US retailers have successfully targeted Hispanic consumers, international retail grocery companies such as Tesco must focus on diversifying their product line and successfully marketing to significant segments such as the Muslim community. According to the company, Tesco is one of the world's leading international food retailers with over 2500 stores worldwide and a commitment to long-term growth (Tesco: At a...
8 Pages(2000 words)Assignment

Service operation management

... quality process that helps them achieve their quality goals and allow them to maintain superior quality of services. References Chopra, S. (2004) Supply Chain Management: Strategy, Planning, and Operation. 2nd ed. New Delhi, Prentice Hall of India. NetMBA. (2007). PERT Chart [Internet]. Available from: operations/project/pert/> [Accessed 04 February 2007]. Wikipedia. (2007). Economic Order Quantity [Internet]. Available from: [Accessed 05 February 2007]. Wikipedia. (2007). Mean Absolute Deviation [Internet]. Available from: [Accessed 05 February 2007]. Wikipedia. (2007). Exponential Smoothing [Internet... (75) = 675 + 675 = $1,350 4. Modern inventory management approaches Two of the modern inventory management approaches...
3 Pages(750 words)Essay

Retail Service Management Key Indicators

...Retail Service Management Key Indicators Nature and background of the study: The study analyses the retail service management key indicators with respect of the Golden Chrysler Jeep - Mid Atlantic - F- 01 - B-65657 for the months of January through March 2006. The results of the analysis will provide insights to the retail service management on its performance and perhaps facilitate informed decisions to be made to shape future growth of the service company. Data on the retail service management key indicators were obtained from Smart link for the months of January, February and March 2006. The data pertained to monthly indicators for a) repair orders, b) mailing reminders, c) financial summary, d) service percentages obtained... Summary...
4 Pages(1000 words)Essay

Management Service Operation the services management particularly in a service industry. Monitoring of the services rendered and correcting it is an important feedback management technique that needs to be adopted and implemented. The Service Industry that has been taken for analysis purposes is the tourism industry at Pattaya, Thailand. All the aspects of the business management laid out earlier, pertaining to the geographical advantage, facilities and operational management and Human Resources Management are studied during my visit to the...
15 Pages(3750 words)Case Study


...of luxury service industry in general particularly the food service industry. Finally, the paper will provide a recommendation regarding what has been learnt from the study. The Chartered Institute of Marketing (2) defines marketing as the management process which entails identification, anticipation and satisfaction of the requirements of the customer profitably. It ensures that the customer is at heart of marketing and any business cannot afford to ignore it. It notes that marketing functions refers to the study of forces and factors within the market and the dev elopement of position of a company to maximize the benefits accruing...
8 Pages(2000 words)Essay

Hotel service operation management

...Management of Hotel Service Affiliation with more information about affiliation, research grants, conflict of interest and how to contact Management of Hotel Service Executive Summary: The main purpose of this report is to make a financial and marketing strategy to raise the revenue of the SEASIDE Hotel. Here the ‘business’ is a three star hotel which is now facing various problems. In order to overcome these problems we need to make good decisions to enhance the financial performance of the hotel. The hotel faced various difficulties with its management and operation. In order to solve those difficulties, some market strategies must be...
16 Pages(4000 words)Essay


...2012 meals last week. Their patient census had a daily average of 205. 14 FTEs were working a standard 40-hour week in food service. Calculate how many meals were produced for each labor hour. Served meals= 2012 FTEs= 14 Patients census daily average= 205 Meals per hour= Number of meals produced/ Number of hours worked 2. The Food Service Director of a new school facility has to budget for her staff for the upcoming year. She will be expected to provide breakfast and lunch for all the 95 special education children attending the facility five days a week. How many FTEs will she need to hire? The industry average is 3.5 meals/labor hour. FTE per week=...
2 Pages(500 words)Speech or Presentation

Service operation management

...industry characterised by unique world class wines. Besides, the quality of service provision stems from the distinct setting and furnishing resulting in unique classical architecture (Daniel, 2015). Therefore, the restaurant’s business focus is on providing rooms for dining and the warm as well as welcoming bar lounge where guests have the opportunity to enjoy the creative cocktails, sumptuous night desserts, and a la carte dining. Moreover, the organisation’s success in meeting customer needs and providing quality services has made it earn the two-star Michelin rating. In this case, the organisation’s success is a perfect reference for evaluating how service...
8 Pages(2000 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Assignment on topic Service Operation Management: Retail & Food Industry for FREE!

Contact Us