We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Restaurant Hospitality Services: Measuring And Improving The Quality Of Customer Services - Essay Example

Comments (0) Cite this document
Summary
With the advent of industrialism and introduction of more sophisticated computer technology, world has noticed a shift in global market trends from pure agriculture to service oriented markets. …
Download full paperFile format: .doc, available for editing
Polish This Essay94.6% of users find it useful
Restaurant Hospitality Services: Measuring And Improving The Quality Of Customer Services
Read TextPreview

Extract of sample
"Restaurant Hospitality Services: Measuring And Improving The Quality Of Customer Services"

Download file to see previous pages This research would be the outcome of my passion for developing and managing hospitality services in a restaurant where I have been working for more than X years and of the desire to develop comprehensive understanding of hospitality services and project management. Apart from personal experience gained through working in a restaurant, I often tried to find reasons as to why some restaurants are successful while others are labeled as failure. However, I have not been able to find a precise and comprehensive answer to this question from the literature published and professionals working in the industry. The lack of understanding on these aspects motivated my research on the subject that was not fully explored earlier. For any organization to be successful there is a certain set of factors that need to be cared. In a similar fashion, hospitality services in restaurants are no exception since these must comply with the factors that are critical to and appropriate to their industry environment. Although, there are similarities between restaurant hospitality services and other commercial services but hospitality services have a very distinctive and definite set of characteristics. Mainly speaking, there are two major components in restaurant business i.e., tangible and intangible. Tangible refers to infrastructure, more of in physical terms, and intangible refers to the services and the quality that is provided to the customers. However, to be actually successful, any restaurant needs to comply with critical factors in both domains. The purpose of this research, “Restaurant Hospitality Services : Measuring and Improving The Quality of Customer Services”, is to identify the weak areas in the restaurant XYZ and plan and manage a project to establish and develop hospitality services to improve quality of services and increase customer satisfaction. Additionally, this study would endeavor to identify the factors that are related to the quality of hospitality services and the fact if the industry is well aware of and recognizes the significance of these factors. For the purpose of the research, published data on hospitality services for the last ten years and various processes involved in the hospitality services management were studied. During this study, the aim is to identify the core problems that impact the quality of services in a specific restaurant and recommend solutions for better management. Literature Review The word “product” used in our daily routine is in fact contains complex meanings and concepts that require careful explanation. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Restaurant Hospitality Services: Measuring And Improving The Quality Essay”, n.d.)
Restaurant Hospitality Services: Measuring And Improving The Quality Essay. Retrieved from https://studentshare.org/business/1402632-restaurant-hospitality-services-measuring-and-improving-the-quality-of-customer-services
(Restaurant Hospitality Services: Measuring And Improving The Quality Essay)
Restaurant Hospitality Services: Measuring And Improving The Quality Essay. https://studentshare.org/business/1402632-restaurant-hospitality-services-measuring-and-improving-the-quality-of-customer-services.
“Restaurant Hospitality Services: Measuring And Improving The Quality Essay”, n.d. https://studentshare.org/business/1402632-restaurant-hospitality-services-measuring-and-improving-the-quality-of-customer-services.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
CHECK THESE SAMPLES - THEY ALSO FIT YOUR TOPIC
Service Quality
12 Pages(3000 words)Essay
Customer services
Customer service as defined by economists is the organizations ability to give their clients what they desire and require. Customer service in this sense, cover all aspects that do not directly interact with clients in any way, (Zemke and Woods, 1999, p.13).
4 Pages(1000 words)Essay
Measuring Customer Satisfaction in the Hotel Industry
However, in 2009, the strong and usually sturdy industry has had its share of losses with a sizeable decline in leisure and corporate travel (Deloitte Touche Tohmatsu). Worse, the industry is showing to be susceptible to economic downturns in contrast to its resilience in the past years (Deloitte Touche Tohmatsu).
7 Pages(1750 words)Essay
Hospitality and Tourism
While organizations strive for excellence, individual managers are often left to unravel the puzzle for themselves and Peacock[2] analyses the tensions between different notions of "success" as they relate to the institutional settings in which hospitality managers work.
14 Pages(3500 words)Essay
Nursing Utilization Project-Improving Quality Initiatives & Standard in the Community Services Program
ement (QAPI) professionals shall work together towards effective communication and information dissemination to promote improved quality customer service. The QAPI team will utilize the Balanced Score Card (BSC), an assessment tool that identifies the tasks to be done which will
20 Pages(5000 words)Essay
Internal Marketing: improving internal processes, and quality of products and services. (Toyota)
The first stage looked at employee job satisfaction as the primary goal. It was argued that internal marketing was embedded in the concept of providing good services to
12 Pages(3000 words)Essay
Improving Pharmacy Services
Deterioration of services, products, and infrastructure are normal in any entity. The important thing is to have mitigation measures to counter such issues once they emerge, or where possible, keep them from occurring overall. It is therefore important that the pharmacy sector has such measures so that patients are assured of their safety.
2 Pages(500 words)Essay
Hospitality Operations Management Essay: Critically evaluate how the configuration of hospitality resources can help achieve financial targets while satisfying customers
y industry constitutes business and companies that “offer guests courteous, professional food, drink, and lodging services, alone, or in combination.” Now, the critical situation for hospitality businesses would appear to be on how such businesses would configure and develop
12 Pages(3000 words)Essay
Quality Management in Business
The essay includes a background study and descriptions of different elements in total quality management. The Company selected is Zizzi restaurant. Zizzi is a group of restaurants located in the United Kingdom Shafer. Zizzi currently operates 135 restaurants located in different strategic locations across the United Kingdom.
5 Pages(1250 words)Assignment
What role does the hospitality industry play in supporting economic stability of a major city in the UKUndertake an analysis of your personal development and consider those skills you will be working on to improve your chances of success in relation to y
This essay will discuss the role played by hospitality industry in supporting the economy of London. The hospitality industry in London not only supports economic growth in the city, but also it has highly increased employment opportunities. Hospitality Industry is
8 Pages(2000 words)Essay
Let us find you another Essay on topic Restaurant Hospitality Services: Measuring And Improving The Quality Of Customer Services for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us