Nobody downloaded yet

Performance Criteria Identified By Hillgren And Morse - Essay Example

Comments (1) Cite this document
Summary
The contemporary operating environment poses great challenges to organizations aiming at accomplishing high performance. This is mainly attributed to unending competition and the desire to command a great market share…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER98.8% of users find it useful
Performance Criteria Identified By Hillgren And Morse
Read TextPreview

Extract of sample "Performance Criteria Identified By Hillgren And Morse"

Download file to see previous pages Hillgren and Morse (1998) established that similarities exist among high performing organizations. Their view of such organizations is based on financial accomplishments, employee motivation as well as service delivery and customer satisfaction. This paper critically compares the performance of Abercrombie and Fitch against the four performance criteria identified by Hillgren and Morse (1998). The multinational company deals with designer clothes. The paper highlights some practical examples related to the concepts, ideas and insights from their article titled “high performing organizations”. High Performing Organizations Direction is one of the basic elements identified by Hillgren and Morse (1998). Leaders need to ensure that the subordinates understand the organization’s principles. These are fundamental to its existence. The visionary leadership of Abercrombie and Fitch promotes a sense of purpose in the organization. The leaders understand the company’s vision and apply their skills to entrench creativity among the workers. Sensitization of employees regarding the achievement of the organization’s vision and core values is done regularly through staff meetings and weekly forums, which ensures that all team players in the various departments understand their roles in enhancing success. The sensitization approach corresponds to Hillgren and Morse’s assertion of “a clearly articulated and frequently communicated vision” (p 9), which is significant for high performing organizations. Behaviourization of values as proposed by Hillgren and Morse gives Abercrombie and Fitch a unique characteristic that enhances customer satisfaction. One of the core values is to ensure customer focused service delivery that is based on their needs rather than the company’s interests. Workplace diversity promotes strong interpersonal relationships among the staff, which helps in building talents and encouraging creativity. Exceptional contribution among staff is acknowledged and rewarded. The leaders act as role models of the organizational behaviour. Integrity is upheld and words correspond to the actions of staff members. The value metrics highlighted by Hillgren and Morse have been adopted by Abercrombie and Fitch. They help in establishing the level of customer satisfaction, which signifies the level of collaboration among staff. Value metrics are also significant in determining whether the organizational values have been upheld in service delivery to customers. Bhatt (2002) observed that “anything that gets measured gets done” (p 28). Abercrombie and Fitch’s value metrics are focused on the priority areas that are likely to be affected by the dynamics of the operating environment. For example, customers’ feedback offers a basis for the assessment of the level of satisfaction. After interacting with the company’s employees, the customers are given a chance to confidentially rate and comment the quality of service offered to them. The management is able to determine the areas that require improvements as well as those that require reinforcement through assessing positive and negative feedbacks from consumers. The suggestion box also provides an opportunity to assess the organization’s leadership as well as the priority areas that need further consideration. Performance measurement is significant in assessing progress and planning for future improvements (Edwards et al. 2007). It helps in determining staff awareness regarding the direction of the organization. Abercrombie and F ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Performance Criteria Identified By Hillgren And Morse Essay”, n.d.)
Retrieved de https://studentshare.org/business/1391000-critically-compare-the-performance-of-your
(Performance Criteria Identified By Hillgren And Morse Essay)
https://studentshare.org/business/1391000-critically-compare-the-performance-of-your.
“Performance Criteria Identified By Hillgren And Morse Essay”, n.d. https://studentshare.org/business/1391000-critically-compare-the-performance-of-your.
  • Cited: 0 times
Comments (1)
Click to create a comment or rate a document
au
auerdeonte added comment 10 months ago
Student rated this paper as
This essay was always my weak point. I could never finish it well. Still, after I found this particular essay, I understood how it should be completed. So, I performed my research afterward and completed the essay in several hours, instead of days as it was previously.

CHECK THESE SAMPLES OF Performance Criteria Identified By Hillgren And Morse

Baldrige Award Criteria Analysis

...? Baldrige Award Criteria Analysis on Airbus Baldrige Award Criteria Analysis on Airbus I. Company Profile – Airbus The origin of Airbus is traced in 1967 when three professionals from the European nations joined together to incorporate the Airbus programme with the launching, two years later, of the A300, known as the “world’s first twin-engine widebody passenger jet” (Airbus: Early days, 2011, par. 2). In contemporary times, the Airbus is acknowledged to be owned by “EADS, a global leader in aerospace, defence and related services. This group – which is comprised of Astrium, Cassidian and Eurocopter, in addition to Airbus – has a presence on every continent, and employs a total workforce of more than...
10 Pages(2500 words)Assignment

Article - Newsworthy Criteria

...?Definition of Newsworthy Newsworthy information can be defined as those which are currently happening, significance of the population involved in the news, proximity of occurrence, involvement of prominent personalities, and those which have an inherent human interest. The above factors help to determine whether a story is newsworthy for publish either in a paper or a magazine (What Makes a Story Newsworthy? n.d). Article analysis The article, published online at pressofAtlanticCity.com on the 3rd of May, reports the $ 1 billion acquisition of the AirTran airways by Southwest Airlines. The news was published on the day after the purchase was finalized. Hence the customers have been provided with the latest update about the merger...
2 Pages(500 words)Essay

SMART criteria

...?SMART Criteria Grade 15th December, Specifi The goal of this project is to install a project for automatically switching on and off house lights. The proposed switching system shall employ modern technology gained from class work. The switching system shall be controlling the lights by automatically switching the house lights when the environment starts getting dark. The switch shall be turned on by motion detectors to ensure that there is someone in the room (Cracknell and Hayes). The motion detectors shall be installed to sense whenever there seems to be activity in the room. This will avoid instances of switching on light in an empty room. Whenever there is motion in the room the switching system shall be in standby...
3 Pages(750 words)Essay

Competency Criteria

...a part of the nursing faculty without discrimination or abandonment. D. (Task requirement: Facilitate tutor and learner interaction). The faculty should increase cooperation between educators and the learner. Learning can only take place if there is information. This is facilitated by teacher learner communication as the educator will know the level of understanding of the learner and also identify individual differences in the learners through cooperation. 2. Facilitate learner development and socialization Nurse educators have the responsibility to help students develop to become professional nurses and integrate the values and performance required in the role of nursing (Meyer & Van, 2008). The...
6 Pages(1500 words)Essay

''See Assignment Criteria''

...billion. Caterpillar employs more than 90,000 people worldwide. This report will look at the variations in Caterpillar’s performance in the last decade and explain the reasons for them. It will also recommend strategic moves which can improve Caterpillar’s performance over the next decade. History of Caterpillar (1925 – 2000) The predecessor of Caterpillar was the Holt Caterpillar company which was established by Benjamin Holt in 1909. Caterpillar was formed in 1925 when market leader Holt Caterpillar merged with C L Best Gas Tractor Company. The merged entity consolidated its product lines, shifted from gasoline engines to diesel engines, and continued to grow at an even pace even during the Great...
10 Pages(2500 words)Essay

Criteria

...into an integrated and cohesive whole (Nickerson et al, 1985, p.234). Analogy in learning is the process of identifying similarities between two concepts (Teaching approaches: analogies, n. d, p. 2). Complicated topics can be learned properly if we are able to establish some analogies. For example, solar system and the distribution, rotation, revolutions etc of the planets are basic knowledge which we study during our early school days. The complicated things about the atomic structure, movements of electrons around the nucleus etc can easily be understood if we able to establish analogy between solar system and atomic structure. “Students understand something as they recognise how it relates to other things they know”...
3 Pages(750 words)Essay

AIDS identified 1981

...of this condition as millions continue to contract the virus and die every year. In fact, the United Nations recorded 2.7 million new cases of HIV infections worldwide in the year 2008 and noted almost three-quarters of this number have died an AIDS-related death in the same year (“The Global AIDS” 1). As it worries the authorities and the total population of the current times, this paper intends to tackle how the condition was discovered and how it has affected the history since then. The Discovery of AIDS AIDS first came to view in the early 1980s when a number of homosexual men presented a kind of ill health condition which had not been identified in the history of the medical field Practitioners in Los Angeles, New...
4 Pages(1000 words)Essay

See Assesment Criteria

...Several infectious diseases showed an emergence in Victorian times in Great Britain. The Victorian era was characterised by vast numbers of people moving to cities to find work in factories and this lead to immense overcrowding. There was a widespread deterioration in living conditions and historical accounts have made several references to the filthiness and overcrowding which was London during this time. The infectious diseases that appeared during this time had the effect of increasing mortality rates greatly and changing the dynamics of population structure. Life expectancy decreased substantially in this period, in some areas by much as 25 years. Some of the major diseases that changed population dynamics greatly were cholera...
6 Pages(1500 words)Essay

Morse, Imminent Dangers

...Essay Outline for Samuel F. B. Morse’s Imminent Dangers to the Free s of the United s (1835) I. Introduction Thesis: Samuel F.B. Morse’s objections against uncontrolled immigration stemmed from his strong antagonism against the Catholic faith, in all its forms and constituents. II. Body Paragraph 1 – Why European immigrants must be prohibited, according to Morse Topic/opening sentence: Morse has his own established reasons why the influx of European Catholics into the United States must be limited or ultimately stopped. Supporting idea: The Vatican aims to increase Catholic missions in America, and Morse sees this as a way that the Vatican aims to take...
3 Pages(750 words)Essay

Baldrige Criteria for Performance Excellence

...The Baldrige Criteria for Performance Excellence The Baldrige Criteria for Performance Excellence Introduction The Baldridge criteria award is aimed at improving organizational performance of organizations in all sectors of the US economy. The award serves to motivate the American organizations to improve the product’s quality, increase competitiveness as well as adopt high performance management practices. The award program through its criteria for performance excellence also provides a benchmark against which organizations can evaluate their performance as well as...
2 Pages(500 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Performance Criteria Identified By Hillgren And Morse for FREE!

Contact Us