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Communication in the Work Environment - Assignment Example

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Running Head: COMMUNICATION FAILURES Communicating in 1 Communicating in the Work Environment Name Class Date Communicating in the work environment Introduction One of the most difficult environments in which to communicate is one of the most important places that the exchange of information should take place…
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Download file to see previous pages An example of this type of problem can be seen when a worker discovers that a piece of equipment is not working up to standard even though expectations have been clearly outlined that are need of that piece of equipment working at its optimum. Effective communication can be lost as the worker tries to explain the problem and the manager is only hearing excuses as to why expectations cannot be met. Failures in communications can result in strained relationships between managers and workers as information is not given or processed correctly. Management Style The way in which workers and managers communicate with one another is often defined by the management style that a manager will adopt. The type of leadership that is established will have an effect on how a worker responds and is able to communicate to the manager. As well, the way in which an individual has experienced speaking with leadership will also have an effect on how they can communicate to a manager. Communications styles develop long before an individual enters the workforce, but they can be trained in order to provide for more effective communications (Young, 2009). Often times it is a lack of communications training that will position a worker so that are unable to give information to an employer. There are four basic types of management that will affect the way in which communication develops between a manager and an employee. The four types are autocratic, paternalistic, democratic, and laissez-faire. In an autocratic type of management, information is proprietary and all decisions are made by the manager. A paternalistic manager will make decisions upon the basis of what is best for the employees. Through good relationships with employees, this type of manager acts as a guardian for their interests. In a democratic style of management the manager will allow employees a voice in the decision making process with discussions and a fairly free flow of information allowing for some equality within the groups and teams of the organization. In the laissez-faire form of management, the manager avoids his responsibilities and the employees end up picking up duties without any form of true organization (PM4DEV, 2007). An autocratic leader is one which leads through closing off his position from those under them so that it is difficult to communicate. In this type of leadership fear often develops because of the proprietary nature through which information is withheld. Employees will not be sure that the information that they are trying to communicate fits into the situation where little top down communication as occurred. A paternalistic manager might also see the same kind of reluctance from employees as they do not want to cause friction or issues with a leader who has become a friend or has been seen to be acting in the employees’ best interests. The democratic style of management allows for the best potential for good communications as the leader has formed relationships with the employees but is still actively managing the business. Teamwork allows for a free flow of information so that employees understand the relevance of the information that they may choose to impart. Laissez-faire styles of management usually accompany a complete breakdown as the manager has specifically shown that they are not interested in the work and goals that need to be accomplished. It is clear that communication is best developed through management that includes building a ...Download file to see next pagesRead More
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