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Letter of complaint - Essay Example

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I am writing to complain about the bungalow accommodation provided for my family at the Palm Tree Resort, Phuket, Thailand, from 2 - 16 December 2006. When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water…
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Letter of complaint

Download file to see previous pages... However, our bungalow was a five-minute walk from the beach and located between a car park and a disco that was open every night until 3 a.m. When we requested a change of bungalow, Mr Kitching was offhand and unwilling to try to find a solution. These problems detracted significantly from our enjoyment of the holiday as it was necessary to spend the first day having the room put into a habitable condition, while for the rest of our stay we had very little sleep at night. I would appreciate it if you look into this matter.as soon as possible with a view to refunding my money in full.
When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water in the bathroom. (3) Although, these problems were immediately pointed out to your representative, Mr Kitching, it took nearly a day to restore the running water supply and it was another three days before the air conditioning was repaired. Secondly, your brochure clearly states that all bungalows have a sea view and are situated in pleasant, surroundings. However, our bungalow was a five-minute walk from the beach and located between a car park and a disco that was open every night until 3 a.m. When we requested a change of bungalow, Mr Kitching was offhand and unwilling to try to find a solution.
These problems detracted significantly from our enjoyment of the holiday as it was necessary to spend the first day having the room put into a habitable condition, while for the remainder of our stay we had very little sleep at night.
I am writing to complain about the poor accommodation services you rendered to me when I visited your hotel with my fiancé on 31st January 2014 for a buffet. Firstly, the room was poorly lighten and it was deem in the rooms. This made it hard for us to see the room and our belongings. Secondly, there was no soap in the showers and bed sheets were dirty. Even ...Download file to see next pagesRead More
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