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Service experience - Essay Example

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I entered this fast food restaurant’s drive thru being very hungry. I had not eaten all day and was looking forward to purchasing a hamburger and fries. After entering the drive…
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Service Experience Recently I had a service experience at a McDonald’s fast food restaurant in the United Kingdom. I entered this fast food restaurant’s drive thru being very hungry. I had not eaten all day and was looking forward to purchasing a hamburger and fries. After entering the drive thru I began to notice that it was barely moving. While I am used to having to wait I recognized that this was exceptionally slow. Finally the cars started to move. I entered to the window and gave the person my money and they were very curt and slightly rude. I got my bag of food and then I drove forward and then checked the bag and realized that it was an entirely different order. Since the food was so different I had to park my car and walk into the fast food restaurant. Again I had to wait in a long line to get my food. After telling the person my order they disappeared to go look for it. The original person I talked to never returned, so I had to talk to another person and tell them my order. They went and got the order and it was stilled wrong. At this point I was hungry and I was tired of trying to explain things so I simply took the food they gave me. Ultimately, this service experience was very bad for me. From the very beginning where I had to wait for my food and then them continually getting my order wrong added to my frustration. Finally, when I went into the store and told them about my issue they were not sympathetic or even apologetic and instead acted as if they simply wanted to get rid of me. Read More
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