Contact Us
Sign In / Sign Up for FREE
Go to advanced search...


Comments (0) Cite this document
Customer Care and Role of the Overseas Representative Table of Contents Rationale behind the Research 3 The Research Questions 4 Aim 4 Objectives 5 Literature Review that Identifies the Key Concepts to be Included 6 Methodology 8 Research Design 8 Data Collection 9 Research Approach 10 References 11 Rationale behind the Research Research is considered to be a logical and systematic study for finding new and useful information based on a selected topic…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER93% of users find it useful
Read TextPreview


Download file to see previous pages Large organisations are observed to be expanding their businesses globally in order to maintain their competitive position amid their competitors by offering an assortment products based on the local needs and preferences (Blaxter & et. al., 2001). However, it has often been viewed that the aim of expanding is considered to be one of the major tasks which at times results in negligence in the way customer satisfaction should be taken care of. With the changing demand in the preference of goods amid people, it has become vital for every organisation to implement new steps that would help them to fulfil the rising demands of their customers. Today’s tourism industry is recognised as one of the growing global industries. It has been measured that today many students selects travel and tourism as their field of study and chose to select it as the way of earning their livelihood. Additionally, tourism industry is viewed to provide challenging and exciting working environment which is attracting more people towards it. Overseas representatives are essentially organisational members who represent themselves as an authorised person to act as an official delegate or agent. The role of overseas representatives in a tourism industry is essential as they are responsible to look after all the requirements of their customers, which in turn helps in building better customer relationship with the organisation. Although tourism is considered to be a growing industry, it has been viewed that minimum research has been conducted to study the importance of overseas representatives in tourism industry and their role to maintain good customer care. In this regard, organisations or people who mainly aim to study the role of overseas representatives in tourism industry and their role in maintaining good customer care level would be attracted towards this research as it would aid them to understand the various factors associated with the job role and the importance of overseas representatives in tourism industry (Dale & Oliver, 2005). The Research Questions Based on the selected research topic, the two research questions that would be addressed in the proposed study are “what are the roles of overseas representative to establish better customer car ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document


Marketing management: customer care

... 19 Formulation of Personal Development Plans 19 Emotional Intelligence (EQ) 19 Conclusion 20 Bibliography 21 Executive Summary At the core of every successful company, customer care plays a central role in its marketing management plan. This is in recognition that it develops relationships with clients and consequently leads to creation of a loyal and committed customer base. To this end, businesses that seek to increase profitability; efforts should be dedicated in creating customer loyalty, trust and commitment to goods and services. This is in recognition that customer loyalty ensures constant consumption of goods and services. In addition, the customers become promotional ambassadors of the business to other potential customers...
17 Pages(4250 words)Essay


...? Communication is an essential tool in the building of bridge between cultural and social gaps. It has been seen as the most important thing in every transaction known in the modern world. Today communication has been made available at almost every one in all thinkable circumstances. In health care, however, communication is needed to help boost the morale of patients or even to make them feel secured. Constant communication between the patient and the nurse will definitely develop into a relationship of trust which can be of great help for the fast recovery of patients. Like what our parents use to say, a word has healing powers. In the case of nurses, communication is the most important tool to utilize in the proper care of patients...
3 Pages(750 words)Essay

Effective Customer Care for Business Success

...?Running head: Marketing Effective Care for Business Success Insert Insert Grade Insert 23 May Introduction Customers are the reason any business establishment exists. They are the pillars without which business objectives become unachievable. It is necessary to undertake an in depth assessment of the needs of customers in a business services in order to improve customer service and satisfy customer expectations from goods and services that interest them. Different customers have different expectations and perceptions of the products or services provided. This is the more reason that the customer care provider should be dynamic in dealing with different customers and must know how to handle each in a unique way. Communication, therefore...
8 Pages(2000 words)Coursework

The individual as representive of society's values

... Thomas’ integrity is muddled by his lies and his criminal tendencies. Lastly, the social value to respect others regardless of culture and race is not recognized for both characters in the first parts of their stories but somewhat provided for both in latter parts. The main moral point of social values representation using the two protagonists and main characters of the stories is for others not to judge without sufficient evidence and provide factual basis and not based on the stereotype roles the society dictated. Whatever the color is, it is important to give the accused a benefit of the doubt and fair trial. Being black or colored does not mean that all the negative qualities are inherent to them. It can be noted from both stories...
4 Pages(1000 words)Essay

Managing Quality Customer Care

...Running Head: BUSINESS MANAGEMENT Business Management Of BUSINESS MANAGEMENT-MANAGING QUALITY CARE SECTION 1 EXTERNAL CUSTOMER RELATIONSHIPS External customers are those who make employee's salary possible by paying the employer. In Jessica's case, she is serving the customers via a medical product, so all the medical suppliers who resells their medicines in the market are external customers while Amira is serving in the gym directly through her interaction with the customers and these customers want excellent training and fitness advices. In Jessica's case, people want the medical product itself to be very good and suppliers want it to be delivered on time with good margins while in Amira's case, people want the services...
5 Pages(1250 words)Research Paper

Customer Care & Front Office

... Care Policies Describe care policies within a hotel. care policies are an absolutely necessary thing in a hotel to insure that customer always get the quality of care which will keep them coming back and induce them to recommend the hotel to others. The policies provide guidelines against which any hotel employee may measure his or her performance in caring for customers. It insures continuity of quality between visits by the same customers and also across various other hotels owned by the same company and over time. Word of mouth is the best advertisement any hotel can hope for, and it costs nothing. By having a set of policies to follow, the company helps employees to remember everything which will make customers feel welcome...
22 Pages(5500 words)Essay

Customer Care as a Tool for Accelerated Public Health Care

... School: Topic: CARE AS A TOOL FOR ACCELERATED PUBLIC HEALTH CARE DELIVERY AMONG THE HOSPITALS IN GHANA Lecturer: Date of Submission: TABLE OF CONTENT 1.0 GENERAL INTRODUCTION 6 1.1 Background to the Problem 6 1.2 Research subject 7 1.3 Problem Statement 8 1.4 Aims and Objectives 9 1.5 Significance of the Study 10 1.6 Research Questions 11 1.7 Limitations to the Study 12 2.0 REVIEW OF RELATED LITERATURE 11 2.1 Customer Care Practices in Ghanaian University Hospitals 11 2.21 Preventive Health Education 12 2.22 Bed Call Support 13 2.23...
53 Pages(13250 words)Thesis

Customer Care In Ghanaian Hospitals

...Customer Care In Ghanaian Hospitals Abstract The main problem investigated in the study was the issue of customer satisfaction among university hospitals in Ghana. The problem was necessitated by the important role that customer satisfaction has been noted to play in the overall public health delivery system. As part of this, the study was undertaken with the purpose of investigating existing levels of customer satisfaction at the university hospitals in Ghana so that based on what is known to exist there could be recommendations on how to improve them. To do this, a mixed research method made up of the use of both quantitative and qualitative data collection procedures was employed. Quantitatively, patients of the hospital were given...
8 Pages(2000 words)Dissertation

Customer Care

... Care al Affiliation: Care s complain because they are not satisfied with the company’s products or service. In case the issue that they are raising is not well addressed by the company, they are likely to look for substitutes in the market (Shaw, 2011). However, complains means that there is a gap in the market which can be filled by a new product or service. This acts as an opportunity for the company to introduce a new product or service, an aspect that would increase the overall revenue by the business. Customers’ complaints might be an indication that there is a change in their tastes and preferences of the target market. This is an opportunity for the business to introduce new changes in order to retain its competitive in the market...
1 Pages(250 words)Essay

The Speciality of Colonial Heights Health Care

Colonial Heights Health care and rehabilitation center provides interdisciplinary support for the medical and physical needs of the patient with sickness and injury. They include neurological events, orthopedic surgery, oncology care, and general surgery. Other medical services comprise IV Infusion Therapy, specialised Alzheimer’s care, tracheotomy care, wound care management, rehabilitative nursing, occupational and speech therapy, etc. Respite care of the hospital provides clinical, psychological and emotional assistance through caregivers for patients who require additional support. Social Services of the health care center include volunteer programs, café dining, special outing, family gatherings, social service c...
12 Pages(3000 words)Assignment

Chilled Vehicles and Special Care of Products

Hiring another company or the third party to man the operations of the fleet of vehicles can put the company down. That would be like dealing with new employees who are not really working for the company, and who do not know our products. It will also be tantamount to revealing the secrets of our products and company that we have treasured all through the years. The best option is to work on the fleet of vehicles and get the right people to handle the operations. 
There are doubts as to the exact number of vehicles we have to purchase since these are all plans and some hypotheses. But we tried to scale down our output, made some estimates and inside surveys, and come out to some numbers, which were reached by calculating...
8 Pages(2000 words)Assignment

Customer Relationship Management

 Consumers started looking for variety and lower prices. Through the use of technology, such customer tradeoff against variety and prices is not necessary. The US life insurance industry is large, mature and dominated by a number of large companies and this industry has been one of the early adopters of computer technology (Subramanian & Chatterjee, 2007). The advent of the CRM systems changed the landscape of the insurance industry.

The health insurance organizations use CRM to prepare health proposals and process applications in a much faster and accurate way. The organizations are better able to understand the needs and habits of the customer and provide more efficient service. Companies are able to integrat...
9 Pages(2250 words)Case Study

Decision Making in Health and Social Care

... (Jensen and Meckling, 1976). In the health and social care industry this becomes more complex because insurance companies come into the picture as a third party. If, as the above explanation to the principals versus agents theory shows, agents behave in a manner that reduces transparency and increases risk to the principals or shareholders what would be the alternative in caring for those who are uninsured or lack adequate funds for health care? In a health care organization this is apparently the relationship between the hospital staff including paid managers and the shareholders. Decisions taken by managers to increase efficiency and profitability would negate the desires of customers but would benefit shareholders. Apparently...
8 Pages(2000 words)Case Study

An Evaluation of the Role That the Principles of Behaviour Therapy Have to Play in Clinical Hypnosis

Hamburg (2006) first used this combined effort to treat two patients who were scared of dying. He uses his paper to encourage clinicians to refrain from not using their knowledge at the introductory classes of hypnosis but to go into it deeper. Many therapists at that time were taking the bold step of combining behavior therapy with hypnosis (Chaves, 2006). One group used hypnosis for desensitization therapy (Kirsch et al, 1995). However, there was general disagreement about the manner of hypnosis being employed and the methods of mentalist constructs. Chaves who strongly believed in the treatment combination used it as a base for many of his therapeutic interventions (Chaves, 1997a as cited in Chaves, 2006). The hypnotic therapy...
8 Pages(2000 words)Article

Effect of Corporations Moving Jobs Overseas on the Economy

The issue comes into focus, whenever there are political, economic debates or talks about H1B visa limits. The economic slowdown has further led to the intensification of these debates. But, despite apprehensions from different quarters, neither the companies nor the government has said a final word on the trend. Increasing levels of competition amongst the corporate houses have been one of the key highlights of the globalization era. Be it the retail sector, the banking, the automobile, the IT-enabled services, the white goods space, etc. the companies have always been on the lookout for reaching out to more number of customers while doing everything possible to please the existing lot. Leveraging the economies of scale has prove...
8 Pages(2000 words)Coursework

The Interprofessional Practice and the Health Care System

This is also the position Stone (2007) takes in the quote under discussion.
Furthermore, Stone goes on to declare that Australia has been very slow to implement this practice as compared with other countries and government agencies. One of the primary reasons is that the public policy system in Australia is quite complex and the decision-makers have not come into agreement on where to place it in the policy matrix. This leaves Interprofessional Practice and Education in the dark (or the cold) as far as strategic planning for implementation as well as placing itself within the funding cycles of the government disbursements. (Stone, 2007)
Policies are created in order to put in place how politicians and government official...
6 Pages(1500 words)Assignment

Role of the Police and Private Security

...Report to the Legislator - Committee on Crime and Criminal Justice Congratulations on being appointed to the Committee on Crime and Criminal Justice. As a public servant you are holding a very responsible post that covers many areas of administration including the important role of providing security to the citizens of your constituency and to those individuals who visit it. This report will provide you with a clear picture on the role of security agencies with regard to homeland security. Many of the points mentioned here may be new or already known to you, but they are provided here in any case. It is common knowledge that apart from local and organized crime within the United States, the country is now facing new forms of threats like...
8 Pages(2000 words)Case Study

Comparison of Leading Womens Role in Portrait of Teresa and Salt of Sea

... Number] Comparison of leading Women’s role in Portrait of Teresa and Salt of Sea Every society has different values,traditions and perceptions regarding the role of women that fit within their historical, cultural and social contexts. The cinema being an important cultural institution and reflector of social values tends to depict the role of women in movies to refer their current status as well as to motivate them playing a non traditional role for some specified purposes. In the movies “Portrait of Teresa” and “Salt of the earth” also, the directors Pastor Vega and Herbert Biberman have presented the roles of women in quite encouraging manner to show the women’s potential of playing a revolutionary and defining role in setting up trends...
7 Pages(1750 words)Case Study

Communication Role at the Workplace

Internal communication in any organization has been found to play a significant role in regard to role achievement in any business venture. When the internal communication department closely works with the top management, it has been found that job satisfaction levels rise which in effect translates to higher individual and group output from the workers (HRM guide, 2009). It is the role of the internal communication department to ensure that the strategic organizational direction is passed on to all employees and followed as planned so as to guarantee the achievement of intended outcomes.
With the current developments towards globalization, knowledge availability has become more readily available and the economy has approache...
9 Pages(2250 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic CUSTOMER CARE AND ROLE OF THE OVERSEAS REPRESENTIVE for FREE!

Contact Us