CHECK THESE SAMPLES OF The Impact of ICT on Hotel Customer Service
The Peninsula has created a wide level of ict services that work both internally and for the benefit of customer use.... The paper "The Hotel Industry in the Peninsula Hong Kong" discusses that the hotel industry has come into the modern age through the high integration of customer services.... Creating a high technological environment has benefits to the surrounding region as well as for the customer base.... The Peninsula Hong Kong is one of the nine luxury hotels and opened on the 11th December 1928 when it was the only five-star luxury hotel in the city....
17 Pages
(4250 words)
Essay
A large number of hotels are seen to adopt the ICT in major areas of operations like relationship management, customer service, marketing, communication, and other areas of operations (DiPietro and Wang, 2010).... The paper 'Environmental impact of Green Hotels' discusses the benefits and deliverables of green hotels, energy efficiency, water conservation, and waste reduction.... The first study suggested that the hotel should design effective communication strategies that would highlight their green services and products regarding the development of green positioning strategy and green image....
5 Pages
(1250 words)
Literature review
Good customer service has effects on the hotel business; we do not need the help/services of mathematician to judge the impact of good service on the hotel business.... The purpose of this paper 'Essentials of customer service Improvement for Leisure Customers' is to investigate the essentials of the customers' service for the leisure customers within international hotels with the help of which the customers can get good services, provide suggestion.... With the help of good customer service we can boom up hotel business, as this business is client based business that grows steadily....
39 Pages
(9750 words)
Dissertation
the impact of services and facilities available at hotels and their impact upon tourist satisfaction have also been assessed in other studies; however the number of studies that have examined the impact of these services in terms of customer perception specifically at four star hotels in the UK are fewer.... Globalization has intensified the competitive atmosphere, with four and five star hotels in the UK facing pressure to provide quality service in order to retain customers....
34 Pages
(8500 words)
Essay
All of these are to win the favor of the customer in choosing their hotel over the others.... According to American hotel & Lodging Association (2002), in order to provide better services and to increase the profits of these hotels, modern facilities have been included.... ccording to Anthony, Anthony and Ghosh (2004), in the modern hotel industry, such functions or additional facilities have played an important role for customers or tourists in choosing their hotels....
80 Pages
(20000 words)
Essay
Scholars have defined service quality in relation to customer satisfaction and perception of quality.... Accommodation is a central aspect of hospitality and its management plays a great in shaping customer perception about the quality of service.... Many customers judge the quality of service they have received in a hotel based on the quality of accommodation among other factors.... (2002), in the hotel industry, service quality that satisfies the customers is very important in encouraging them to visit again or remain loyal to the hotel....
13 Pages
(3250 words)
Coursework
This research proposal "impact of Information Services on the Performance of a Four Star Hotel Group" furthers the understanding of what impact innovation of services has within the hospitality industry.... Hypothesis 2: If small independent hotel groups make innovations to their guest-service technologies (e.... Hypothesis 1: If a hotel builds a strong team culture and technological base, the innovation of services will have a positive impact on the performance of the hotel....
30 Pages
(7500 words)
Research Proposal
The author of this coursework "ICT and impact of ict in Hotel Industry Marketing" describes the fast development of ICT in the hotel industry.... The greatest impact of ict is the facilitation of communication with the company's stakeholders, provides an effective platform used to engage in marketing, advertising, and serving as an effective tool for the sales channels.... the impact of hotel industry is recognized as one of the major changes in the hotel industry (Pease, 2007)....
8 Pages
(2000 words)
Coursework