StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

The Peninsula Hong Kong: ICT, E-Tourism and Service - Essay Example

Comments (0) Cite this document
Summary
The Peninsula Hong Kong: ICT, E-Tourism and Service Table of Contents The Peninsula Hong Kong: ICT, E-Tourism and Service 3 1.0 Introduction 3 2.0 Literature Review 6 2.1 Customer Service and Satisfaction 6 2.2 Local Capacity and Social Adaptation 7 2.3 Liberalisation Strategy 8 2.4 Summary 11 3.0 Methodology 12 4.0 Case Study 14 4.1 Website Evaluation 14 4.1 Guest In-room Experience 15 4.2 ICT Capacities 17 4.3 Intranet & Internal Electronic Communication 18 4.4 Summary 19 5.0 Recommendations and Conclusion 20 5.1 Recommendations 20 5.1.1 Adopt IT to housekeeping 20 5.1.2 Express Check In 21 5.2 Conclusion 22 References 24 The Peninsula Hong Kong: ICT, E-Tourism and Service 1.0 Introduction …
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER97.7% of users find it useful
The Peninsula Hong Kong: ICT, E-Tourism and Service
Read Text Preview

Extract of sample "The Peninsula Hong Kong: ICT, E-Tourism and Service"

Download file to see previous pages Creating a high technological environment has benefits to the surrounding region as well as for the customer base. Technology requires infrastructure in terms of energy, internet capacity, and other services to the community. Tourism is not a separate activity, but is integrated into the region in which the events of tourism occur. The liberalisation theory provides context for how technology can increase the economy and socio-developmental capacities of the surrounding region. 1.1 Background The Peninsula Group is one of the divisions of Hong Kong and Shanghai Hotels Limited (“HSH Group”) and operates nine luxury hotels in major cities in Asia and the U.S.A. As they expand into Europe, The Peninsula Paris will open in late 2013. The Peninsula Hong Kong is one of the nine luxury hotels and opened on the 11th December 1928 when it was the only five star luxury hotels in the city. It has been awarded No.1 in the 2012 World’s Best Business Hotel – Top Hotels by City International by Travel + Leisure U.S.A., No.3 in WorldBest City Hotels by Blianz Switzerland, Winner of Worldwide City Hotel of The Sunday Times Travel Magazine (U.K.), and Best Business Hotel in both The World and The Asia-Pacific in 2011. All of these reputations not only have made Peninsula Hong Kong one of the best choices in Hong Kong for both business people and leisure travellers from all over the world but also provide all visitors a glorious and glamorous experience. A visitor’s impression of the Peninsula Hong Kong begins way before he or she steps into the hotel. Beginning at the reservations stage, potential guests can check the Peninsula website for information regarding availability, rooms, restaurants and also other information regarding the hotel and Hong Kong. In September 2012, The Peninsula Hong Kong proudly unveiled the first phase of its landmark room enhancement programme that offers guests the highest levels of comfort, with a HK$450 million project that will see all 300 guestrooms and suites transformed into technologically advanced spaces. Complementing the chic elegance of the new room design is the revolutionary in-room technology, setting new standards for guest personalisation. The system has been developed in-house by The Peninsula Hotels’ Electronic Services Department, a pioneer and industry leader in the research and development of innovative guestroom technology. The Peninsula is the only hotel company in the world with its own research and development facilities to design build and customise equipment to serve its guests. 1.2 Research Study The Peninsula Hong Kong provides an excellent model to study on traditions of quality and services combined with Information and Communication Technologies (ICTs) to maintain or even enhance the competitive edge for the hotel. In general, The Peninsula is one of the most expensive hotels in Hong Kong. While there are many new high technology hotels in Hong Kon ...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“The Peninsula Hong Kong: ICT, E-Tourism and Service Essay”, n.d.)
Retrieved from https://studentshare.org/tourism/1404178-e-tourism
(The Peninsula Hong Kong: ICT, E-Tourism and Service Essay)
https://studentshare.org/tourism/1404178-e-tourism.
“The Peninsula Hong Kong: ICT, E-Tourism and Service Essay”, n.d. https://studentshare.org/tourism/1404178-e-tourism.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF The Peninsula Hong Kong: ICT, E-Tourism and Service

International E-Learners in the System of Online Education

As may be inferred from Phipps and Merisotis’ (1999) argument, online education is an opportunities’ equaliser to the extent that it offers prospective learners from the four corners of the globe the chance to study in and graduate from reputable universities of their choice, eliminating time and space constraints and challenges because it takes the educational environment to the learner and allows the former to design his/her educational programme around his/her time. 

Online education has the potential to be an education opportunities’ equaliser but, in practical terms, it has not realised that potential yet. This statement is borne out by Gilbert’s (2001) contention that available statis...
11 Pages (2750 words) Case Study

E-business Strategy

The following website presents news and trends regarding e-commerce: http://www.ecommerce-guide.com/solutions/customer_relations/article.php/10363_3368001. The significance of this website is the fact that addresses potential or existing entrepreneurs. In this context, the above website can be used by anyone who is interested in entering e-commerce – even if he/ she is at his/ her first steps within the business area. Moreover, the particular website provides solutions to all common problems that an entrepreneur may face if entering the e-commerce sector.
Google should be characterized as a quite successful online business. The particular firm has achieved significant growth since its first establishment. In fact, throu...
11 Pages (2750 words) Assignment

The Role of Web Services in E-Commerce

Web services share business logic, data, and processes through a programmatic interface across a network (Kaye, 2003).

This becomes a platform for business that takes place across the internet in ways that were previously unimagined. E-commerce is much like regular commerce except that the markets have expanded and the competition has become global instead of local or even regional. Web services allow people from across the world to engage in business and the few barriers which remain for truly global commerce are being removed with automated language translators and website optimization techniques that allow users from different locations to view the web as they prefer to view it. All of these developments are takin...

8 Pages (2000 words) Coursework

E-Commerce: Airlines and the Virtual Market

Airlines offer all travel-related services and aim to make its website a one-stop solution for all travel-related needs. Thirdly, they can offer cheaper solutions as customers can directly book through the website which eliminates the role of the agent or a broker. They cater to the segment that is looking for international travel quickly and simply without any frills and services (CIM, 2005).

People from many European countries do not follow English and hence to attract and remain competitive, EasyJet has offered services through their website in all the European languages. This lends a personal touch to the services offered and the customers can, from the comfort of their home or workplace make all their bookings. The...
10 Pages (2500 words) Assignment

E-Commerce Strategy and Customer Privicy

and Malaysia Airways homepage (see appendix 4,5,6) provides the user with an overview of their whole site, which is vitally important as (Nielsen, 2008) explains "The homepage is your companys face to the world." As recommended by Nielsen (2008) Easy Jet, British Airways and Malaysia Airways have used a tagline to capture and communicate the essence of the company; making the sites purpose immediately clear. Their logo is also apparent, boosting brand awareness, differentiating identity from competitors and providing familiarity to users. It can be found in the top left hand corner of the homepage, showing standard HTML conventions have been adopted.
Easy Jet, British Airways and Malaysia Airways use standard hyperlinks, tab...
8 Pages (2000 words) Assignment

The Implementation of ICT in Primary Education

To add to the same discussion, we see that the E-governments encompass a number of different models including the Government to Citizen, also known as the Government to Customer, Government to Business and lastly Government to Government. There is a general point of view that large projects like ICT and similar ones must be avoided because ICT projects somehow or the other fail and the money and efforts thus spent on the same go down the drain at the end. ICT projects undoubtedly raise the bar as there are few instances where ICT projects have failed to materialize. These include the police force IT project which could not kick off in the first place and be abandoned mid-way during its implementation since the costs that were expe...
10 Pages (2500 words) Term Paper

The Importance of Tourism to the World Economy

Since the eighties, perceived risk research has been of ongoing interest to tourism researchers, Dolnicar (2005) and Dickson, Chapman, and Hurrell (2000)  states. Contributions often include those which investigate positive risk as a factor in increasing tourists who are seeking a thrill. On the other hand, there are also those who view these risks as something negative, thus avoiding the destinations which are haunted by different risks such as diseases, terrorism and other forms of political instability (Dickson & Tugwell, 2000).

The current qualitative research inquired about the risks perceived by young people as regards both domestic and international traveling. A sample of 23 was interviewed for this purp...
15 Pages (3750 words) Research Paper

The Growth of the Service Industry

The expansion of the service sector has unquestionably generated economic prosperity, but it has eminently contributed to social injustice and inequality. Consequently, I believe that while the growth of the service industry has great economic intuition, it is eventually socially detrimental and distancing society from achieving paradigms of social equilibrium.
Service, by definition, is the exchange of a commodity that has no tangible form; whereas industry is described as the people or organizations engaged in a particular type of enterprise. The service industry is then simply defined as an aggregation of commercial entities that provide services rather than physical objects. The non-material nature of services can be dist...
9 Pages (2250 words) Case Study

National Health Service Human Resource Planning

There are about 1500 primary care dentists who are working on a salaried basis with the NHS, in most cases employed by primary care trusts. This group of individuals was a part of the local government earlier but in 1974, they were transferred into the NHS. (Personnel Today, 2007). Starting from the year 1997 onwards, the U.K. Department for Education and Employment had allowed for additional funding of $7.2 million to ensure that medical schools are able to pay clinical academia staff the awards that have been recommended for doctors and dentists in the NHS, by the Doctors and Dentists Review Body (Beecham, 1996). This move was initiated to introduce pay parity because university employers found it difficult to pay the 3.8% incre...
14 Pages (3500 words) Term Paper

Analysis of Tourism and Hospitality Law Case

 The main issue that needs to be tackled first is whether there is a valid contract between Richard Brat, carrying on trade as Brighton Greens, (buyer) and Molly and Kelly trading in First Grade Granny Smith apples as Holy Farm.

Apparently, there was, when considering their verbal and written mail sent by Richard to Holy Farm on August 1 reading as follows –“Please deliver 20 boxes –Granny Smith ‘Brighton Greens’. Cheque mailed.“

It may be seen that the mail order does not specify the category or grade of apples to be supplied, but one of the implied conditions of sale could be that the goods ordered need to correspond with the goods inspected and tested.

In th...
8 Pages (2000 words) Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic The Peninsula Hong Kong: ICT, E-Tourism and Service for FREE!

Contact Us