We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

The Peninsula Hong Kong: ICT, E-Tourism and Service - Essay Example

Comments (0) Cite this document
The Peninsula Hong Kong: ICT, E-Tourism and Service Table of Contents The Peninsula Hong Kong: ICT, E-Tourism and Service 3 1.0 Introduction 3 2.0 Literature Review 6 2.1 Customer Service and Satisfaction 6 2.2 Local Capacity and Social Adaptation 7 2.3 Liberalisation Strategy 8 2.4 Summary 11 3.0 Methodology 12 4.0 Case Study 14 4.1 Website Evaluation 14 4.1 Guest In-room Experience 15 4.2 ICT Capacities 17 4.3 Intranet & Internal Electronic Communication 18 4.4 Summary 19 5.0 Recommendations and Conclusion 20 5.1 Recommendations 20 5.1.1 Adopt IT to housekeeping 20 5.1.2 Express Check In 21 5.2 Conclusion 22 References 24 The Peninsula Hong Kong: ICT, E-Tourism and Service 1.0 Introduction …
Download full paper
The Peninsula Hong Kong: ICT, E-Tourism and Service
Read TextPreview

Extract of sample
The Peninsula Hong Kong: ICT, E-Tourism and Service

Download file to see previous pages... Creating a high technological environment has benefits to the surrounding region as well as for the customer base. Technology requires infrastructure in terms of energy, internet capacity, and other services to the community. Tourism is not a separate activity, but is integrated into the region in which the events of tourism occur. The liberalisation theory provides context for how technology can increase the economy and socio-developmental capacities of the surrounding region. 1.1 Background The Peninsula Group is one of the divisions of Hong Kong and Shanghai Hotels Limited (“HSH Group”) and operates nine luxury hotels in major cities in Asia and the U.S.A. As they expand into Europe, The Peninsula Paris will open in late 2013. The Peninsula Hong Kong is one of the nine luxury hotels and opened on the 11th December 1928 when it was the only five star luxury hotels in the city. It has been awarded No.1 in the 2012 World’s Best Business Hotel – Top Hotels by City International by Travel + Leisure U.S.A., No.3 in WorldBest City Hotels by Blianz Switzerland, Winner of Worldwide City Hotel of The Sunday Times Travel Magazine (U.K.), and Best Business Hotel in both The World and The Asia-Pacific in 2011. All of these reputations not only have made Peninsula Hong Kong one of the best choices in Hong Kong for both business people and leisure travellers from all over the world but also provide all visitors a glorious and glamorous experience. A visitor’s impression of the Peninsula Hong Kong begins way before he or she steps into the hotel. Beginning at the reservations stage, potential guests can check the Peninsula website for information regarding availability, rooms, restaurants and also other information regarding the hotel and Hong Kong. In September 2012, The Peninsula Hong Kong proudly unveiled the first phase of its landmark room enhancement programme that offers guests the highest levels of comfort, with a HK$450 million project that will see all 300 guestrooms and suites transformed into technologically advanced spaces. Complementing the chic elegance of the new room design is the revolutionary in-room technology, setting new standards for guest personalisation. The system has been developed in-house by The Peninsula Hotels’ Electronic Services Department, a pioneer and industry leader in the research and development of innovative guestroom technology. The Peninsula is the only hotel company in the world with its own research and development facilities to design build and customise equipment to serve its guests. 1.2 Research Study The Peninsula Hong Kong provides an excellent model to study on traditions of quality and services combined with Information and Communication Technologies (ICTs) to maintain or even enhance the competitive edge for the hotel. In general, The Peninsula is one of the most expensive hotels in Hong Kong. While there are many new high technology hotels in Hong Kon ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“The Peninsula Hong Kong: ICT, E-Tourism and Service Essay”, n.d.)
Retrieved from https://studentshare.org/tourism/1404178-e-tourism
(The Peninsula Hong Kong: ICT, E-Tourism and Service Essay)
“The Peninsula Hong Kong: ICT, E-Tourism and Service Essay”, n.d. https://studentshare.org/tourism/1404178-e-tourism.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
The Impacts of Managerialism on Human Service in Hong Kong

The conclusion states that the impacts and consequences of adopting managerialism on human service in Hong Kong were worthy of this paper’s serious consideration before the actual implementation. More decentralized and relaxed models of management on human service replaced the traditional models of public sector command and control that contributed to realizing more impacts.

14 Pages(3500 words)Essay
Malaysia and Hong kong
A Case Study Analysis: Hong Kong 1.1. Government’s Role in Enhancing Economic Competitiveness Various economists have discussed the importance of economic competitiveness and also suggested several measures to attain the objectives to develop knowledge-based society.
7 Pages(1750 words)Essay
Ocean Park (Hong Kong)
It has covered near about 870,000 square metres of land. The park became a non- profit organisation in 1987 and is managed by Ocean Park Corporation incorporated under Ocean Park Ordinance. Ocean Park is a public educational and entertainment park. The main objective of this park is to provide people with both education and recreation.
4 Pages(1000 words)Essay
Hong Kong Courts Sentences
As a result the societies have been faced with recurrent problems which seem not to be ending. The government should therefore work hand in hand with the law courts to ensure there are correct measures and laws that will uphold the integrity of Hong Kong’s society.
10 Pages(2500 words)Essay
Hong kong disney land
Disneyland theme parks are flourishing in the United States and Tokyo, but they have struggled in Hong Kong and Paris (Needle, 2004, p.522). This essay explores several issues regarding Disney’s challenges in Hong Kong and Paris, and it also determines the best country and city for the next Disneyland.
3 Pages(750 words)Essay
E-strategy for Stock Brokerage Service in Hong Kong
Further, the study highlights the key advantages and disadvantages attached with the e-brokerage strategies practiced in the brokerage companies in Hong Kong. The study will also provide practical suggestions in order to undertake improvement in the e-strategy for brokerage in the brokerage companies in Hong Kong.
8 Pages(2000 words)Thesis Proposal
Hong Kong Hotel Industry
Upon seeing these things, Hong Kong has a big potential in attracting tourists and more likely uplift the Hotel industries within its vicinity. However, due to the fact that Honk Kong is very much industrialized, we cannot neglect the fact that most of the operations of Hotels here compromises with the environment in terms of energy and some natural resources.
7 Pages(1750 words)Essay
Economy of Hong Kong
The paper "Economy of Hong Kong" aims to analyse the economy of Hong Kong because the country has been very successful in terms of its economy and modernization. In fact, it is one of the leading countries in Asia. In many aspects, Hong Kong succeeded in developing its economy – tourism, financial market, and trade.
11 Pages(2750 words)Research Paper
Hong Kong Cinema
Hong Kong has made tremendous impact on the whole Chinese film industry, in particular, due to its prominent filming trends and distinguishable characteristics. Before the return into China, there was an euphoric discussion about Hong-Kong's astounding development to a world-class city.
9 Pages(2250 words)Essay
Altruism: Employee Volunteer Service in Hong Kong
It is a dispositional component of behaviour which benefits another in need. The help that an individual gives is ad-hoc and sporadic, and its application arbitrary. We will assume that well-organized altruistic activity will maximize the benefits of receivers.
12 Pages(3000 words)Essay
Let us find you another Essay on topic The Peninsula Hong Kong: ICT, E-Tourism and Service for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us