In the hotel industry things are dynamic depending on fads and trends in the society;they are a lot of shifts in roles and competencies in the business.Whenever management practices fail or seem to fail they are changed to suit the current situation of need…
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A British scientist Charles Darwin wrote that survival does not belong to the strongest, but rather those that adapt more easily to change. For change in strategy to be implemented a feasibility study has to be taken. Change in strategy at hotel Penang Mutiara is visible due to these factors; The flexibility of the management is possible because this can be attested to the fact that the hotel can cope up with unexpected requests by customers this is evident from the fact that a hotel can have someone look for camembert cheese when asked by a guest since they don’t have it.This assures the guests of dependable services and satisfaction. (Gregory, G.,Lumpkin,G.&Marilyn,L04).The strategy of the hotel to cope with influx of guests is feasible because the hotel has already moved to a system of having multi-skilled works to cope up with the needs the hotel has proved this also by having them call stuff from other hotels and restaurants to the do the job.This is the flexibility that is needed for the management to work effectively and efficiently. This proves that the hotel can have a better system which is more effective by having a on and off system of hiring labour and retraining the current workers to be multi-skilled or rehiring multi-skilled workers.Changes to make sure Quality of services are there is necessary to be in place; in the case for this hotel the guest can lose their luggage on transit to the hotel.
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TGood evening, ladies & gentlemen. I am very happy to welcome you all to this meeting, which has been convened to take stock of our company's performance during the year ended 30th September, 2005.
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The formula below is applied.
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