Wild Orange Resort - Assignment Example

?Wild Orange Resort Nelliampathy, Palakkad, Kerala, India Telephone +91 9920409910 Introduction of the organization: Nelliyampathy is one of the mostbeautiful and exotic locations in Palakkad district of Kerala, India. It is a hill station with height ranging 450- 1500 meters. “Located at a distance of 52 kms from Palakkad, the cool hills of Nelliampathy, nestling atop the Western Ghats, offer a breathtaking view of the misty mountains and enchanting valleys interspersed with sprawling tea, coffee, cardamom and orange plantations.” (Keralatraveltours.com, 2010) Wild orange resort is spread across 16 acres of lush green, which provides the blend of all these wild experiences with utmost care and comfort. The resort is just 5 km away from the beautiful orange plantation. We provide elegant luxury with all the modern comfort in accommodation. Wild Orange resort has 50 individual suites with 2 specialty restaurants delicate to pure south Indian food, Aruvi and the Seasons multi cuisine restaurant , Teyla the a coffee shop and a library bar, called Vajra, which offers finest beverages and best cigars. We provide room service facility and 24 hr laundry. Our priority is complete satisfaction of our guests. We want every guest at Wild Orange resort to leave with an unforgettable experience. We believe in our people and we aim at the care of our employees as of our guest. We also follow to give the best training to our employee’s to make the vision of wild orange resort real. In our business Guest is our priority, then our team members and at last profit, this is the driving force of Wild orange resort. Mission Statement Our mission statement is directed towards our guests, associates and investors. Guests- We believe in uncompromising guest service by exceeding the guest expectations with high levels of service standards. Associates – We respect our associates as we do our guests and therefore work towards their growth and development. Investors – We are committed to provide maximum returns to our investors through our careful and dedicated business practices. Director’s message Dear Associates, Wild orange resort has witnessed incredible success over a period of time, from its humble beginning to nation’s most famous tourist resort. The achievement of this level was possible because we believed in very simple principles and ideas such as personalized guest service, Optimum utilization of nature’s gifts, and care for our employees. Wild orange resort will see tremendous growth from now on where the company will be transformed to a hotel chain with new resorts opening. In order to impart the growth history we had developed a business code of conduct which each and every associate is bound to follow. Let’s have a pledge to follow the code of conduct, for the success of our company. Sincerely Executive director Nalinaj Raveendran Guiding Principles: Wild Orange Resorts have strong guiding principles. As far as wild orange resort is concerned, it has a strong foundation of its values and code of ethics. We believe in providing our guest with personal care and attention. Each guest who stays at Wild orange resort must remember his/her days in the rest of their life. Detailed and elegant service is the priority of our resort which makes it an unforgettable experience. Our people are valuable and they are nurtured to deliver their best towards uncompromising guest satisfaction. Our training program aims at developing professional skills of the employees which ensure better standards of service and also motivation for employees. We are committed to the nature as we are located in one of the most precious and beautiful locations on earth. We practice eco friendly products and services which contribute to nature and we help the local community. Core value – The Company that mutually represents associates and Guests. Purpose of Code: Wild orange resort plans to continue its growth trend in future too. For this trend to be continued, we need a set of strict time tested and proven code of business conduct which will take the organization further to achieve this goal. This is a top to bottom effort where people starting from directors to frontline associates are bound to follow. People Covered under the code The code has to be followed by each and every employee of the organization which includes board of directors and executive team, Managers and associates in all operational departments, support and administration staffs in departments such as finance, HR and Sales, etc. Implementation of code The code of conduct will be available to each and every associate at the time of his/her induction to the organization. There will be a brief training session from the learning and development department on these codes too. Apart from that the unit heads of each department will reinforce the code of business on regular basis with associates. The code of business is to be strictly adhered to and in case of any doubts or updates required on code of business; any associate can visit the corporate website and download it digitally. Training and development – Apart from the training provided by the learning and development team to the associates, special training on code of conduct will be provided by the internal audit team every year. Violation of code Violation of the code is considered to be an offence in the company. Any violation observed can be reported by any associate through corporate intranet mail at corporatehr@wildorangeresort.com. The identity of the person reporting any violation of the code will be kept as secret and avoidance of any sort of job risk as retaliation to his/her act of good will is guaranteed by the company. If the violation is proven to the management, strict disciplinary actions will be taken against the accused. Judgmental decisions The code tries to cover most important influencers in the hotel operation. However there will be instances where an associate is encountered with difficult judgmental situations. Those situations can be undoubtedly encountered with logical human instincts based on the value principles we follow in the organization such as Honesty, Dignity and Loyalty. Resources that comes handy for help Personal concerns – Can be discussed with your manager. Director’s email – dir.corporate@wildorangeresort.com Corporate HR email - corporatehr@wildorangeresort.com Internal Audit email – internalaudit@wildorangeresort.com Code of conduct: Compliance with laws of the land. – Any business initiative which we take up should be legal and in accordance with the local laws and jurisdiction. Especially in a place like Palakkad, encroachment of Government land has been a serious issue for some time now. The government had recently passed a new land law for the region. “The new law would have provisions to put encroachers behind bars and take action against officials who failed to protect government land.” (The Hindu, 2008) As such, out company is committed to abide by any laws and regulations pertaining to the land. Protection of confidential information – During the course of tenure of any associate with the company he/she will come across several confidential information such as guest details, company operating strategies, expansion plans, databases, internal information, intellectual assets such as food recipes and training modules and the like. Such information should not be shared with anyone outside the company or even not to be accessed if the rule says so. The associates are expected to safeguard such information from any sort of unauthorized attempt to access it. Conflict of interest – No associates in the organization should have an added advantage on his/her private interests because of the position he/she holds. In case if an associate feels an occurrence of conflict of interest, instead of trying to solve the issue by themselves, he/she should approach the corporate HR directly as we have an open door policy with regard to this. Healthy competition - We believe in a healthy competition both towards our external and internal customers. In dealing with the competition we should be fast enough and efficient, but at the same time the actions of the company should be in line with the ethics such as honesty, integrity and dignity. In case of competition within our employees for career growth or other interests, the competition should be in such a way that it should not affect the service standard of the organization. Equal opportunity employer - We believe in equality of our people and do not differentiate them on gender, race, color, sexual orientation or nationality. We respect our people as we respect our guest. Any opportunity within the company will be equally accessible by the associates. There will not be bias of any sort based on the above mentioned factors. In case of any job opening within the company, the positions available will be mandatorily listed in the corporate website. Any associate is free to apply for the position provided they fulfill the job requirements mentioned to perform the particular job. Protection of company assets – Each and every associate should ensure protection of company assets. Assets include the physical assets of the company, Legal assets, Funds, Facilities and services. While utilizing these assets, associates should make sure that it is done on an optimum level. Accurate book of records – All departments are expected to keep an accurate book of records pertaining to their business. These may include sales reports, employee benefit details, and financial records. Apart from that operational departments are required to keep a log on activities happening in the department. Also the information provided to other stakeholders such as government, franchisees, employees, stock holders should be accurate. Action against Bribes, corruption and Kickbacks – Any sort of illegitimate acts such as giving and taking of bribes, corrupting the government or other third parties, receiving or giving kickbacks are strictly forbidden. These actions are against the ethics of the company and are not encouraged at any level. Severe disciplinary action will be taken on notice of such activities which causes harm on the image of the company. Insider Trading – It is improper to utilize any internal information received to utilize for personal befits such as stock investment, land dealings etc. Receiving gifts – In hotel industry associates are often gifted by the guest. Acceptances of the gifts are only encouraged in a situation where it is seen as a reward for a successful business deal which has benefitted both the company and the other party. Health, Safety and security –The health, safety and security of the employees are given foremost importance without which employees cannot perform to their best ability. The employees are required to comply with all the health and safety policies put forward by the individual departments. Supporting local community - The local community plays a major role in any business. Without their support a business cannot survive. As the local community helps/supports the business, it is important to give back to them in better way. We as an organization are committed do social services and offers job to the local people. Eco friendly products and services - Our products and service are practiced towards the nature and we believe in eco-friendly resources. Also, we take care of our assets and utilizing maximum of it to reduce the wastage. Works Cited Keralatraveltours.com (2011) June 7, 2011. Nelliyampathy. Retrieved June 7 2011. From: http://www.kerala-travel-tours.com/hill_stations_of_kerala/nelliyampathy.html The Hindu (2008) Kerala. Retrieved June 10, 2011. From: http://www.hindu.com/2008/10/05/stories/2008100553840400.htm Marriott business (2011) Business Conduct Guide. Retrieved June 7, 2011. From: http://files.shareholder.com/downloads/MAR/509713320x0x153737/BC21397A-7576-4F6D-B870-22EDECC6BF9A/conduct_guide.pdf Hyatt.com (2011) Code of Business Conduct and Ethics. Retrived June 7, 2011.From: http://investors.hyatt.com/media_files/irol/22/228969/corp_gov/CodeofEthics.pdf Read More