Technology, Development and Management for the E-business - Essay Example

Memorandum to XYZ IT Service Department Table of contents Cover memo………………………………………………………………………………...…3 Introduction……………………………………………………………………………………3 Problems……………………………………………………………………………………….4 Objectives……………………………………………………………………………………...4 Method ………………………………………………………………………………………..4 Solution………………………………………………………………………………………..5 References……………………………………………………………………………………..7 Cover Memo The operating system in the form has had some problems that need to be fixed. The problems have resulted in low business returns and if they are fixed, it could mean an increase in terms of revenue generated by the business. The IT department is a crucial part of any organization without which a company cannot function effectively. The operating system that has been in use in the company has too many complications that need to be sorted out so that the company can operate on the maximum. The solutions that have been given in the memo will help the company to find solutions and the methods through which the solutions will be implemented. MEMORANDUM TO: XYZ IT Service Department FROM: Dongho Shin, Associate Director of IT department, ABC Consulting DATE: 07/23/14 Introduction Having evaluated the XYZ current operating system for Information Technology related incidents, my company finds it necessary to adopt several changes and improvements by adapting IT service management (ITSM) to handle the incidents. Severity 2 – defined based on transaction counts – or higher incidents are the main target to be evaluated and I believe this system will improve incident reporting process that your company currently operates. Figure 1: Representation of the Correlation between Business Integration, alignment and the industrialized processes and the likely advantages Problem After comprehensive review, some of the problems identified with the current XYZ system include: High complexity and system integration which is higher as compared to the other tier companies The current operation does not entail Service oriented business model IT aligned services do not have Service Level Agreement The average processing time for incident management is more than 30 minutes The current operating system is characterized by numerous problems and among them includes the several errors that arise frequently due to the complexity in the system. Owing to the frequent degree of error occurrence the current XYZ system has thus proved to be costly to maintain. Objectives Designing a simple system that integrates the business model effectively Incorporating Service Oriented Business Model in the system Ensuring incorporation of Service Level Agreement Increasing the average processing time for incident management Method Systems need to adapt any new technology to boost their efficiency. XYZ IT Service Department is on the stage to have reliable IT operation for providing proper services to customers and employees. Our evaluation based on ITIL v3(ITIL FOUNDATION) for your IT health status is to be developed to meet your right position in the market and lack of this technology capability can be evaluated as insufficient condition of management. The new system to be adopted is tested and has been proven to work in several instances. It is a standardized system which ensures improved efficiency and would make it possible for XYZ to actualize automation of complex system. According to Ross, et al, (2006), “standardization creates efficiency across business units, but limits opportunities to customize services”. The advent of mass production during the early part of the last century, spearheaded by such corporations like Ford Motors were the result of standardization opf processes and products, which made it possible to produce large quantities of the same product at cheaper unit costs. Additionally, the new system to be adopted is proven secure and the XYZ organization would not worry about threats to data such as data loss or corruption by malicious software on the data storage and transmission system. According to a recent survey by Microsoft Incorporation, security threats remain one of the biggest challenges of computing with spam mail still claiming a high percentage of overall email traffic at 97% (Eric, 2012). The number of data breaches continues to rise despite the increase in usage of various data security solutions offered by different software vendors. Solution IT Service Management must make a difference to the whole organization. It must make the business processes more efficient and more effective. How the business sees IT achieving this also needs to be understood, for example, business efficiency, cost reduction in IT Service Delivery, increased customer satisfaction with Service Delivery or more reliable IT Services to support business critical services. In all probability it will be all or most of these things (Bocij, 2006). Integration is the extent through which data is shared among business units within organization or even to some extent, with other organizations with which the organizations has direct dealings (Ross, Weill, & Robertson, 2006). In enables end-to-sharing of data and faster processing and retrieval of information, but at the same time compels various users to have a common understanding of the data and exercise joint responsibilties in protecting the quuality and intergrity of data (Ross, et al, 2006). Findings have established a direct relationship between increase in productivity and growth in value for the business, through IT aided process and product research and development initiatives. The value of IT to business process innovations have been established to be real and several organizations have recorded tangible savings to their operations. A major contribution of business process integration has been the ability to elimanate costly intemediaries, thereby resulting in to massive savings and faster services to the customers. Figure 2: Representation of Business Process Integration (BPI), Source: (Cordeiro, 2009) Business process integration is much easier in situations where standardization of processes and procedures is possible and does not compromise the security and integrity of data and other information controlled by the organization. Standardization makes it easier for the different processes to integrate and remain acceptable to all the stakeholders through the organizational process interface that provides a seamless link between the various departments or sections (Malov, 2012). ITSM implementation is a good solution to consider for any improvement for your incident handling happened frequently on your system and HP Service Manager is one of the best solutions I have ever deployed for many sites experienced. Service Manager is a service desk and ITSM related solution that enables IT to work as a single organization governed by a consistent set of processes to handle service delivery and support quickly and efficiently. There are some benefits that your company will have: Rich Service Desk, clear change management, automated service request management, best practices, and reliable technical supports. (SERVICE MANAGER) Figure 3: Representation of the key Features of the New System If you have further questions and any reference site for presentation, please email me at shin2@purdue.edu and thank you for your time to work with me. Dongho Shin References Bocij, Paul& Greasley. Andrew.(2006). Technology, Development and Management for the E-business. Washington. Prentice Hall Malov E. (2012). Fleet Cyber Command Establishes Enterprise Information Technology Service Management Goverance. Retrieved from Read More