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The contribution of measurement and information infrastructure to TQM success - Article Example

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Taylor and Wright posit that it is not clear and that it is debatable whether Total Quality Management contributes to improve performance. Their research obtained data from a longitudinal study and they claim that the outcome of the research contributes to the debate…
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The contribution of measurement and information infrastructure to TQM success
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"The contribution of measurement and information infrastructure to TQM success"

Download file to see previous pages According to Taylor and Wright, this article is about a longitudinal study of tracking TQM implementations in 67 firms that started in 1992. The purpose focused on the measurement practices these firms had and on the relationship between measurement behavior and perceived TQM success. Their hypothesis was based on the measurement and management of TQM. It was based on the gathered information from the companies on: Customer satisfaction; employee satisfaction; and, process performance. It was assumed that given these parameters the companies would exhibit higher levels of success with TQM. In the first study in 1992, they had 113 firms which gathered very little information to make judgments of the business impact of TQM. They questioned the importance of TQM on the basis of measurement and customer focus absence and suggested the need for organizational awareness of performance through the practices of benchmarking and self-assessment. ...Download file to see next pagesRead More
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