Statistical Process Management - Essay Example

Statistical Process Management Affiliation Statistical Process Management PIRON Software Company is a company that develops marketing software for primarily-service-based organizations. In the last six months, the organization has been collecting data on the performance of their software. The company software’s percentage of availability is 99.4%. However, when the performance of their software is low, the company incurs higher costs in the provision of services. The data used in the statistics is derived from 20 different service-based organizations.

The data collected includes the number of downtime errors from all the 20 service-based organizations and the fraction of defective samples. According to research, the number of downtime errors for the samples chosen ranges from zero to ten. On the other hand, the fraction of defect for all software in each organization ranges from 0 to 0.1. This means that in every one hundred software, in each of the service-based organizations, the number of defective software ranges from 0 to 10. The data collected by PYRON Software Company is a collection of data gathered in 6 months.

Therefore, in each month, the number of downtime errors for each of the service-based organizations ranges from 0 to 1.7. Also, the research done in all the 20 samples showed that the average percentage availability is 99.4%. According to the interpretation above, the service performance for the past six months for PIRON Software is in control. This is because the software are used by the organizations approximately 99.4% of the time, but the average defectiveness remains less than 10% (Oakland, 2003).

ReferencesOakland, J. (2003). Statistical process control. Oxford: Butterworth-Heinemann.