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Analysis of tables and recomendstion _graphs_ mean _varaince _ST - Essay Example

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This paper seeks to present a report on the number of reported cases to Al Ain municipality call center based on classification of the reported cases by source, sector, and period. Based on existing data from the municipality’s call center, the report conducts statistical…
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Analysis of tables and recomendstion _graphs_ mean _varaince _ST
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Download file to see previous pages report, therefore, recommends that the municipality should focus its resources on the lands and housing sector, free toll and helpdesk channels and its improving trend.
Al Ain municipality is a local authority in Al Ain city whose roles includes provision of public utility services to the city’s community through its call centre. Application of descriptive statistics is therefore essential in understanding the municipality’s operations (Abu Dhabi 1; Mimmack, Manas and Meyer, 3-27).
The descriptive statistics for reported cases, by channel, identifies an increment in report from a mean of 282.75 of the first half of the year to a mean of 332.43 in the second half, an indication of increased activity in the call center in the second period. The trend is associated with increase in standard deviation. The sector analysis, on the other hand, shows that most of the reported cases in the year 2011 were complaints with inquiries forming the least of reported cases.
The pie chart for the number of cases reported between January and July identifies free toll and helpdesk as the majorly used channels. The same trend is observed in the second half of the year. Distribution of cases by sector, on the other hand, identifies housing and lands with the highest number of cases with information cases forming the highest correspondents. The charts for distribution of cases by sectors per month also identify information as the major contributor to the municipal reported cases. While the average response duration decreases with time, the average number of assigned cases increases with time across the year 2011.
Analysis of the data shows that the municipal is effective in pursuing its role that includes provision of support to development initiatives. Lands, and housing sector, free toll, and help desk channels are the most active sections. The descriptive statistics also shows higher reported cases in the second half of the year than in the first half. The charts further ...Download file to see next pagesRead More
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