Analysis the tables of the SPSS - Essay Example

This indeed was the case since only 202 of the returned questionnaires were found eligible for analysis. The standard questionnaires dispatched contained three sets of questions. Five broad features of service quality were recorded using the first 21 questions posed. These were tangible elements of service, reliability of service providers, responsiveness of the staff and management of the facility, assurance and action to ensure fulfilment of the same, and empathy towards the clients. The second set of questions was concerned with the importance with which the clients weighed each of the five features recorded in the preceding set of questions.

The third set of questions was a measure of key characteristics of the respondents. The first set of data was recorded on a 5-point linker scale, which allowed the respondents to choose from extremely dissatisfied, dissatisfied, neither satisfied nor dissatisfied, satisfied to extremely satisfy. In addition, the second set comprised a choice for the respondents to choose the respective scores to accord each of the five broad features of the first set of questions. . Main Element Q I. Using frequencies and descriptive statistics, comment on sample composition.

Frequencies Statistics are you male or female how often do you use the centre What year at university are you currently in? 1st /2nd/ 3rd/ 4th/ masters/ other are you a member or do you pay each time subject area N Valid 201 202 202 190 202 Missing 1 0 0 12 0 The study comprised of 202 participants. 201 participants responded to the gender question while all the 202 participants responded to the question on their current year of study. The questions on the use of the Sports Centre and the subject area were answered by all the 202 participants while only 190 participants responded to the question on membership.

Frequency Table Are you male or female Frequency Percent Valid Percent Cumulative Percent Valid male 126 62.4 62.7 62.7 female 75 37.1 37.3 100.0 Total 201 99.5 100.0 Missing 9 1 .5 Total 202 100.0 The gender question was responded to by 126 male participants and 75 female participants. 46 participants never used the centre, 39 participants used it once a week or less, and 47 participants used the centre twice a week. 34 and 25 participants used the centre 3 times a week and 4 times a week respectively.

Out of those interviewed, only 11 participants used the centre 5 or more times a week. How often do you use the centre Frequency Percent Valid Percent Cumulative Percent Valid never 46 22.8 22.8 22.8 once a week or less 39 19.3 19.3 42.1 twice a week 47 23.3 23.3 65.3 3 times a week 34 16.8 16.8 82.2 4 times a week or more 25 12.4 12.4 94.6 5 11 5.4 5.4 100.0 Total 202 100.0 100.0 Among the 202 participants who responded to the question on their current year of study, 68 were in first year, 84