Clarification of Ambiguity in Ordering a Book - Essay Example

Me: Unfortunately I require the correct edition the soonest time possible. In fact, I want to use the book in less than a weeks’ time. Actually, it will be very unfortunate if I will not receive the correct edition in good time. In essence, failure to get the correct edition in good time will inconvenience my studies and program for this session. In this regard, I will humbly request the company to do all the necessary and ensure that the correct edition is sent within two days. Apparently, my course relies heavily on the content and concepts presented in the edition I ordered before. Therefore, I cannot afford to start my studies without the correct version of the book.

Customer care: Ok, I understand your predicament, and I will do all the necessary to ensure that you get assisted. However, the process might take about one week since the procedure to be followed is a bit complex. Our department that deals with urgent matters are working on a platform that will enhance immediate response to such cases. Therefore, your problem might take some more time than you expect to be solved.

Me: Please do something so that I can receive the correct edition of the book. The book is quite important to me since it is the starting point for my studies. If the right book is not sent in time, I will have to postpone my admission or delay the commencement of the classes. Having said this, it is my assumption that you now understand the importance of the book to my studies. Therefore, the book needs to be sent within the soonest time possible to avoid inconveniencing my study program. In this regard, I plead with the company’s management to make the necessary arrangement so that I can receive the book in good time.

Customer care: Our Company operates several online platforms where deliveries are made. Following your case, our company will use the fastest delivery platforms to ensure that you receive the correct copy within twenty-four hours.

Me: I gladly appreciate your services and the approach used to address customers' claims. Thank you very much for your assistant.
Customer care: You are much welcome to do business with our company. Our primary aim is to ensure customer satisfaction and reliability. Always feel free to contact us whenever faced with any challenge. Moreover, in case of any inquiries, you can always contact us. Thank you. Read More