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Final Exam - Essay Example

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The instrumental situation is commonly used to give information and Focus on a particular primary goal. Instrumental communication explicates content accurately and…
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Instrumental versus Expressive Situation Affiliation Task The expressive situation is a verbal communication that expresses feeling for building a relationship. The instrumental situation is commonly used to give information and Focus on a particular primary goal. Instrumental communication explicates content accurately and efficiently; stereotyped as masculine communication. In a conflict situation, men tend to be calm and problem-oriented to make more effort to find a compromise solution to the problem.
Problem solving techniques comprise of brainstorming of the possible ideas and options. Then each person should do brain writing an idea or solution to the problem. Nominal group technique is applied; each shares their ideas and recorded in a list. The ideas scored so that the best idea given priority. Forced- field analysis done to push for change the situation and identify the forces driving. Criteria matrix is set so that standards are used to judge the alternatives. Democracy is used to arrive at the best decision each member has the same tokens. Then bubble up or down is used to eliminate the least statements. Lastly, a circle chart used to draw what is wrong and what might be done to develop a solution. This technique is acceptable and works because it solves the problem systematically and give each member to share. In the instrumental and expressive situation, three major techniques employed. Negotiation, communication and decision strategies.
Problem-solving in the expressive or instrumental situation require a seven-step process. Firstly, identification of the right problem. Most of the time our response to a problem is reactive, taking a proactive approach is the starting point. Intervening in the present and the future possibilities help to identify the right problem. Secondly, the problem is defined so that to have the secrets of an issue for practical solving. Every question examined as an opportunity hence feed the opportunity and starves the problem. Thirdly, the problem analyzed to discover the facts about the situation. Involving of the right person help identify current situation and challenges. Fourthly, possible possibilities are developed arising from the previous ideas. Fifthly, the best solution is selected from the number of choices found (Bechtel, 2002). To identify the best solution it must have operational validity, economical and each party should be committed to the solution. Additionally the solution implemented, and evaluation of the whole process done.
Task 2
Employment screening is personal security that is part of the recruitment process. It seeks to verify credentials of job application; and whether the applicant meets pre-condition of employment. Fraud is an increasing offense in the profession today. Screening is important in three major ways (Vegosen, 2010). Firstly, it detects false identities like illegal immigrants, criminals, and money launders. Secondly, it prevents dishonest financial gains like credit fraud, welfare benefit, and wrong education qualification. Lastly avoid financial liability for failing to pay debts, child maintenance, and obligations.
Task 3
Stress is the individual response to a situation that causes disruption of the normal behavior and function. Duration and periodicity of stress have an influence on the human health. Stress can arise from catalytic events, stressful life events, ambient stress and daily hassles (Bechtel, 2002). Stress affect the physiological system centered on the sympathetic nervous; it acts as a strain on the homeostatic mechanism. The pituitary- adrenocortical axis is affected leading to psychological and physiological reactions. The body develops alarm stage where the body stability reduces lowering resistance and exhaustion. At the same time, task performance decrease, the person lacks concentration. Moreover, the interpersonal behavior affected, as the person may be aggressive, anxiety tension and nervousness. Stress causes more blood flow to the brain, increase in hearing, perspiration and respiration. Digestive system decrease, immune system, salivation and urine production. Due to stress tension, the person develops dry mouth, backaches, palpitation, and diarrhea (Teasdale, 2006).
Task 4
In the recent past, occupational violence has become a serious problem facing workers and employees. Workplace violence is devastating to the organization, a culture of prevention is crucial. It involves a four-step process. First assessment of the workplace security, procedures, and any related policies to identify threats in the organization and those faced by the employees. In assessment, identification of programs working well and recommendations for a particular organization drew (Magin & Adams, 2011). Secondly, development of policies and procedures that is compliant, sustainable and productive. System elements should include; unaccepted behavior, prohibited weapons and clearly defined roles. Moreover, training employees on warning signs; and utilizing necessary resources to prevent an incident of violence. Lastly, support maintenance in the workplace. Integration of prevention program so that maintained by the staff.
References
Bechtel, R. B. (2002). Handbook of Environmental Psychology. New York: John Wiley & Sons.
Magin, P., & Adams, J. (2011). Occupational violence. Australian Family Physician.
Teasdale, E. L. (2006). Workplace stress. Psychiatry. http://doi.org/10.1053/j.mppsy.2006.04.006
Vegosen, J. (2010). Employee Monitoring and Pre-Employment Screening. Risk Management, 57(8), 29. Read More
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