Transactional Analysis - Essay Example

Transactional Analysis In modern psychology, Transactional Analysis theory is one of the theories that have been accessed by many of the people and it is applied by most of them in relation to the environment and working field. In the normal life environment, the theory is applied regularly at different life situations like health care and communication. This is a theory that was founded by Eric Berne and it has been a weapon to the parents caring their children. It is a theory that has been their and it still exists till date. The theory has its application at a wide range of reality and in real life situations. It is a theory that can be applied at the medical and clinical situation, therapeutic conditions, in the development of the organizational and personal framework, enabling of good communication skills, management field, and the relationship and the behavior of human beings. This is a theory that gives a person a framework on how to interact with people and relate well in the business and social environment and more so develop one’s own understanding. From the human perspective nature, it has been proved from the branches of philosophy, medical science, religion that each and every person in the world has a multiple nature. On top of that, the analysis was given a credit by discovering that the psyche of a human being is always multi faceted in a manner that in the human subconscious it has fractions that are always worried. At any hospitality environment, human beings must be aware of their actions and always worry whether on each account. This includes the daily deeds of human being and their relative acknowledgement of their mistakes. Due to the many actions human beings commit on, new theories have been introduced which concentrate on the conviction within the minds of people and the personality of each human being when addressed to different environments. All this will depend on the changes that can be made for individuals to maintain a good hospitality environment. From the study of many scientific proves and experiments, the human conscious it is true that when a human brain is touched at the weak point that has an electrical probe; it is obvious that that the brain will be drawing back remembering the old experiences which will affect the human being and arise the emotional feelings. This proves that we human beings, our minds just work like a tape recorder whereby we remember all the events that have happened in our life. Mostly, we tend to remember the most hurting ideas in our life and once one is triggered to remember them, that person can explode with too much emotion. On top of that, the same records the mind remembers, they are associated with the feelings that are associated. It is even worse and funny that they feelings and recordings are locked together. It is also known that human beings are able to be thinking simultaneously making the person to exist while at a double state. For example the patients at hospital can have events and feelings of a double twist like talking while having objectives. The experiences we face are always vivid having an impact to our life when we replay them. Always the body and the mind have a very strange connection that is both biological and psychological. The process communication model involves of the sender and the receiver. This requires the transaction between the two parties creating a good social relationship. A message is passed from the sender to the receiver in form of noise and the information is received. After the decode of the message, the receiver then creates a feedback for the sender in form of an encode feedback. While in the front desk working of the environment, one needs to apply the ego state by determining the best solution. The main challenge for a person at a working environment, he or she ensure that there is the ability to create a good climatic change that has a personal rapport and develop a dialogue that is open. All this will be created from the person’s communication skills which will depend on the verbal behavior. The way one communicates with people around him creates an impact to the working experience. Working at the front desk of an organization or company gives an impression to the customer because it is the first overview of the organization. In the case of an office that is at the reception of the office, creates a series of conversations that have depends on the attendant who is at the reception. This creates appoint where one party, the customer communicates and the attendant, the company representative responds. The nature of the transactions differs a lot. The attendant must communicate a way that is humble and informative. This is a field that needs information that is very solid and accurate concerning the company. It also involves tender care to the customer so that he or she can come back to the company. All this needs the customer to have a positive impression towards the company and in such relation a good name will come out of the company. For psychology as an ego state the company’s representative needs to have a tone in the communication that is gentle, kind and persuasive in order to create a good caring and supportive framework. The attitude and type of the words that is to be uttered need to reflect the ego state. I think it is even better when someone working at a front desk have the manners of communication along with trustworthy award from the customers because this will bring out success to the productivity of the company creating a good economic growth. In the conversation of the attendant at the front desk, there must be a communication ego of a parent state, adult state and child state. The attendant should understand and know how he or she should be communicating to a parent, adult and adult. The limit of communication also varies depending on the person being communicated. All this three ego states have their own uses and situation when approaching the attendant. When using a parent ego, the attendant must apply words like ‘I know better’ attitude which has statements that are very absolute. Criticism is another factor that is found when communicating to a parent which includes words like, ‘Should’. The tone of parental is also applied with a voice and a behavior that is non verbal. For the ego of an adult, there is power associated with equalization and collegiality. This has statements that are normally exploratory having without the obvious judging and finding of the solution which is of a collaborative format. The tone is also important because it should have a tone that is neutral in terms of emotions and it normally has a non defensive agenda on every argument or statement. For an attendant, when attending an elderly person, he or she should be respective and be ready to listen with maximum care. For a child state of ego, the communication must also change depending on the situation where by the communication is spontaneous, emotional and also uninhibited and above all it is a tone of fun loving. Although is it very hard to find children in companies but occasionally, one can come along with a kid to the front desk. It is the duty of the attendant to use the child ego state in order to communicate with the child. The attendant should understand that when communicating with a child, there is always spontaneity and it is always accompanied with the feelings and behavior and also the difference with the compliance. For the food and beverage department, one needs to relate very well and perform transactions that are helpful at the department. There must be an attention to have the ability to have the recognition and the attention to respond to the customers at the department of the beverages. It is the duty of the food and beverages suppliers to relate well with the customers. The question remains on how people can have a picture of coping with devastating strokes. With a simple mess at the department, it can lead to failure of the business creating up a very huge loss. It is a good question when it comes to the one to cope up with the physically challenges customers. All this must tally with the physical reactions to the strokes that might appear in the business. There is also a difference between the transactions and the strokes that appear in the case of food and beverage department. The transactions that will be on going in the department of food and beverage will include the unspoken psychological communications that will be in the department. For example, if a mad person come to the food and beverage department and claim for food, there will be a lot of transactions that will be happening in terms of parallel flow of signals between the attendants at the restaurant. It is when a security will be brought up for the right action. This also will depend on the emotional feelings of the supervisors at the department. They will either order food for the man customer or order an allocation for him at an appropriate place. Some will even order for a chase of the mad person from the food and beverage department. This will include the nick names that customers will be called while at the services. This will create a positive recognition of the customers which will lead to a good business transaction in the business. If the attendants start using negative words to address the customers then there will be a drastic drop of the business. It is normal and a must that most people always look for hunger in search of good names and recognition in a society. For the beverage department, one can always want to show off and proof to be the best by being the first one to be offered the services. I can also say that it is the character traits of an individual determines a kind of stroke he is to get either positive or negative. Psychological and social fulfillment can also lead to which type of employee to be at the kitchen side of the restaurant. It deals with the psychological drivers that happen in the kitchen. One should have the required drivers and norms of the psychological etiquette. Apart from the kitchen, drivers can be used in the works place like managers, productivity of the workers, communication and in career teaching. For the kitchen, the drivers tend to be behavioral and unconscious based in a way that one is able to understand the kitchen very well. The drivers are myths that people believe that will be of help in the normal chores like when working in the kitchen. For the good worker who is at the kitchen, one must have the tools and procedures that will assist in the understanding of the business and motivate the communication while at the kitchen. This includes urgent factors like urgent food that is needed and it is not yet ready. In such example, the cook in the kitchen must respond positively and give a promising notation concerning the required food. If one needs to have the food being cooked faster, words that should be used are like, ‘prefer to do things quickly’. Such word can motivate a cook to make up food quickly in case of little time. For example for a word like ‘Hurry up’ has both the strengths and weaknesses. It can have strengths like working quickly and identifying to the worker that he or she has got a lot to work on. Another point is that for short deadlines, the energy of the worker will peak under pressure. At the same time, this will make the worker to develop the efficiencies to save time at the restaurant. On the other hand, the word can make the worker at the kitchen to make food only when it is urgent and make mistakes in such mistakes. Time will also be a problem because; the worker will rush working and never get time for quality check. Some of the food orders can appear to be impatient and demand for the urgency. It still needs someone who is perfect to work on the kitchen because no customer will take food that is not delicious. They always work at the kitchen very perfectly and they follow the recipe information to the dot. Such workers they always rely on accurate information. They should not leave things uncompleted because they will always leave the kitchen shaggy creating a bad impression to the restaurant. It is also the work of the same kitchen workers to leave the restaurant neat and tidy creating a positive impression to the customers. Imagine of a kitchen that smells all over the restaurant? No one will be ready to be visiting the restaurant to eat; instead they will all run away and never come back. For a good worker sometimes, it is better to over say and give out the clear details to the customers. This makes the customer to understand the business restaurant and promote it by coming with more customers the next day. With the injunctive norms, the behaviors perception of the restaurant will be determined by the guests. They can have a choice on the social behavior by choosing or not approving them. This covers the entire environment of the restaurant and the behavior of the guests who approach the restaurant. It must also relate well with the environment community because the better being of the restaurant depends on the customers. If the restaurant has good name and neat record the customers can create a positive perspective and invite more customers. With the descriptive norms the behaviors are typically performed by the customers. Other customers copy the behaviors of others by perceiving. The power of the social norms depends on the behavior of the customers. The customers’ behavior depends on the condition of the restaurant by having a comparison on the condition of the restaurant. Ok corral includes the communication that is experiential which includes building the team work and applying the behaviors into the daily actions. I had worked at a hotel by the name La Reserve and also worked while at Geneva at the F and B department and what I experienced was that the ok corral grid framework gives out the best information on what was happening in the two working places that I worked for. The platform of the ok Corral begins with the social operations that I used to face while I was an attendant. The way customers used to come and communicate to me, I learnt a lot beginning with the character behaviors of the customers. Some were arrogant while others were obedient and caring. Others never have good communicating skills and they are normally violent. This gives an impression of other customers and their ability to be ok or not to be ok depending on the situation of the environment. The experience of get away from is the action of the attendant not ok while the customer is being satisfied by being ok. This involves the game off which is the embarrassment and the activities which involve the truant and the runaway. In the communication it involves the phrases like ‘I guess’ and ‘you know’. It is normally a blushing and it is normally a pass time and it is a devolution process. Another operation that I faced was the Get on with operation where by both the attendant and the customers are ok. It is a situation that I became successful and there was jubilant every on both the faces. The activities involved in the process are the winning and becoming the best and the phrases involved are like ‘I like you’ and ‘win win’. This is normally an evolution process and it normally takes a make, and spend period of time. In conclusion, even though being rational transactional processes are well associated with power that they normally get influenced with the daily cognitive behaviors. The instincts we face as human beings sometimes affect us the way we feel affected with the outside conscious awareness. With the ego, it normally responds to the conscience and they normally drive the conscious operation. It is the right behavior that can make human beings be comfortable within their thoughts. This is also related to the control of the environment by making it clean and beat if the right conscious is applied. References Stewart, I., & Joines, V. (2009). TA today: a new introduction to transactional analysis (Repr ed.). Nottingham [u.a.: Lifespace Publ.. Read More