Essentials of Business Communication and Mission Statement - Essay Example

The first of the changes has been to the employees. The organizational culture and policy of the organization have been that satisfied employees are the key to satisfied customers. Some of the changes that have taken place towards satisfying employees after extensive research include improving employee-employer and employee-manager communication and relationship where communication channels have been opened so that employees can report and even make suggestions and observations directly to both immediate manager and top management (which include the employers). This has built the trust of the employees as well as boosted employee-manager relations which is crucial for the ultimate success of the organization. Making employees be part of the change by being given a stake in the organization in terms of shares, training, and salary and benefits increments has reduced the shift of employees to other organizations and competitors and increased their productivity as they aim towards more success of the organization.

In terms of customer service, the organization has been encouraging customer reviews and critics giving them a chance to be their boss in the business. This has improved the clientele as well as ensured customer retention. The services to customers have also improved immensely as their problems are solved immediately and they are offered full attention which makes them feel important and welcome which is what the mission statement aims at.

2. How does an employer successfully communicate with employees? What strategies should be implemented to ensure that the message is conveyed clearly? Do you believe that a lot of conflict is caused as a result of miscommunication and misinterpretation?

The key to successful communication between employer and employees is through offering direct communication channels without any bureaucracies which only “kill” the message as well as reduce the impact and importance. If employees can offer their advice, suggestions, and complaints directly to the employer, then communication will be effective and successful.

The first as mentioned earlier is to reduce or do away completely with bureaucracies so that the messages are given directly to the concerned party. There is also the aspect of encouraging written communication. This is effective for shy individuals or those fearing repercussions as written communication can remain anonymous, unlike verbal communication. Training in good communication skills is another strategy to ensure that communication is clear and to the point. All employers and employees should invest in this training for better productivity and customer relations.

Yes, I believe that miscommunication and misinformation lead to conflicts in the workplace. This is so because if the information is not given clearly to the recipient and it is distorted, it loses its meaning and importance and this brings about conflict if the results or response was not the expected one. If employees miscommunicate with the customers, the results would be lawsuits, loss of important customers, and reduction in productivity. If there is miscommunication or misinformation between employer and employee, the results would be a massive shift to other organizations or loss of job and other privileges for not only that one employee but the repercussions may extend to others as well (Guffey and Loewy, 2012).