Why Waiting Is Torture - Assignment Example

The psychology of waiting depends on the occupation of the mind during the waiting time.

Additionally, anxiety affects the perception of the waiting time as seen in the elevators and multiple queues. In this regard, it is a proven fact that the presence of mirrors and other distracting objects can significantly affect peoples’ perception of the time they spend in queues. Another aspect of the psychology of waiting is the length of the queue whereby people are more concerned about the length of the queues rather than the pace at which the queues are moving. Although self-interest plays an instrumental role in affecting the perceived waiting time, it is also important to note that the level of fairness in service can also affect the clients’ attitude about the queues. This means that a considerable level of fairness shortens the waiting time in the subconscious minds of many people.

In conclusion, the psychology of waiting ought to be taken seriously by the parties that provide services that demand some level of queuing. Overall, it is worth noting that queues cannot be completely done away with and the only way of managing the perception of clients is by utilizing the elements of the psychology of waiting. This way, they will be able to reduce the emotional stress of the customers by a significant level hence reducing stress and boredom in such people. This will finally translate into a reduced number of complaints from customers relating to lengthy waits in the queues. Read More