Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

Letter of Complaint - Assignment Example

Comments (0) Cite this document
The present letter concerns the complaint about the flight booking decline. According to the text, on Friday, 17 October 2014, while booking a flight at an airport in the city, the attendant declined the debit card explaining that the author did not have sufficient money in my bank account. …
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER98.9% of users find it useful
Letter of Complaint
Read TextPreview

Extract of sample "Letter of Complaint"

Letter of complaint Edwin King, P.O Box 242433, New York. October 20, Relations Manager,
JPMorgan Chase & Co.,
270 Park Avenue, Manhattan,
New York, U.S.
Dear Sir/Madam
On Friday, 17 October 2014 while booking a flight at an airport in the city, the attendant declined my debit card explaining to me that I did not have sufficient money in my bank account. The information was shocking since I had just received confirmation from the bank that I had received my salary. As a dutiful yet inconvenienced customer, I called the customer care center hoping to resolve the issue and carry on with my businesses of the day. Unfortunately, another rude shock awaited.
Firstly, I was put on hold for more than ten minutes. I waited patiently listening to boring adverts while the attendant at the airport looked on. When a Ms. Ann picked the phone eventually, she sounded disinterested and kept shouting at me to repeat myself. We did not have any constructive communication and I heard her curse rudely as she banged the receiver. I had to make other arrangements in order to book the flight.
I have been a customer of the bank for the past seven years and I have never witnessed such inefficiencies. Money is important and any delays such as the one I experienced results in the loss of business. Kindly act on my concern in order to prevent similar occurrences in future. I could be voicing the concerns of several other customers who may not have the time and resources to communicate with you.
Among the features of your customer service that I want you to address include the fact that you call system is clumsy making customers wait for as long as twenty minutes or more. Kindly note that money and related transactions are important issues that influence the lives of your customers directly. Five minutes or less is adequate for someone to lose his money to swindlers. It therefore surprised me when I had to wait for close to fifteen minutes just for someone to pick the phone.
The other issue is the attitude of your customer relation officers especially those working on the call centers. As I explain in the letter, Ms. Ann could not help because she sounded disinterested in the call and even after she picked up she insisted that my connection was poor. This was a portrayal of poor attitude and disregard to work ethics because I do not believe that a call center agent can ever behave as she did. She even curse and banged the phone as she hung up prematurely leaving my issues unresolved. Kindly address such issues and make your customers’ concerns of immense importance. Always make sure that your resolve such issues amicably and within appropriate time.
Thanks for your time. I am looking forward to seeing changes in the operation of your call centers and customer relations departments.
Edwin King. Read More
Cite this document
  • APA
  • MLA
(“Letter of Complaint Assignment Example | Topics and Well Written Essays - 500 words”, n.d.)
Letter of Complaint Assignment Example | Topics and Well Written Essays - 500 words. Retrieved from
(Letter of Complaint Assignment Example | Topics and Well Written Essays - 500 Words)
Letter of Complaint Assignment Example | Topics and Well Written Essays - 500 Words.
“Letter of Complaint Assignment Example | Topics and Well Written Essays - 500 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Letter of Complaint

Corporate and business law - Letter of complaint about defective goods

...? Corporate and business law - Letter of complaint about defective goods Through Marie Mary, P.O Box009876 United Kingdom Matt Walters P.O Box 002333 United Kingdom REF: INFORMATION PERTAINING THE CLAIM OF THE FAULTED FREEZER FRIDGES Dear Matt, I am sorry for your predicament in the purchase of a faulty fridge. I am writing to inform you of your rights and privileges in the attached document. If you feel unsatisfied with the information given, feel free to contact me through the address above. Yours sincerely, Marie Mary Consumer Protection Act is designed to protect the interest of consumer from faulty and harmful products. The extent of the damage of the product classifies into either minor damage or serious damage (Nebraska Continuing...
3 Pages(750 words)Essay

Letter of complaint

...From' GRANGE FURNISHINGS LTD 47, ROWNTREE BUSINESS PARK ASHFORD, TN23 4HR ' Reference: Order No: d' Complaint regarding delivery service, and replacement of damaged furniture Dear Sir, I had ordered some furniture from your shop on ' under the presumption that you would deliver them on ' I made the full payment so as to make sure that there will not be any delay in delivering the furniture. I did cancel all my appointments, including one at the hospital, on the day of delivery of the articles, to wait all day but nothing arrived. The furniture arrived only after a few days after much prodding, and to my utter dismay, some of them were damaged beyond repair. I did trust your shop's policies and made the full payment of the articles...
2 Pages(500 words)Article

Letter Response to Customer Complaint

...05 June 2007 Recipient _________ Address: _______________ Address line 2: __________ Dear Sir/Madam: Thank you for sharing with us yourexperience and grievances and helping us to be of better service to you. This is in response to the complaint which you filed last 30 April 2007 regarding the repayment of charges from April 2001- April 2002 and your request dated 23 March 2007 for your statements for the last six years. It is our commitment to extend excellent products and services to our customers and we are extremely sorry for whatever distress and inconvenience that you have undergone. It is the company's responsibility to provide you with information concerning your account to the extent allowed by the DPA of 1998. Last March 23...
2 Pages(500 words)Essay

Complaint Letter

...Your Street Address] [Town, County Postal 8 November 2009 Ms. Kathleen Motheral Chief of Staff Wal Mart 702 SW 8th St Bentonville, AR 72716 Dear Ms Motheral: This letter is to complain about service I recently received from a Wal Mart customer service representative named James Adam (Employee Id: 907532). I called Wal Mart on 04th of November 2009 to find out how to deal with a problem I’ve had with the blender that I had purchased from Wal Mart. After I had been on hold for several minutes, James Adam came on the line. James Adams did not seem interested and was not listening to the complaint that I was calling about. He was very rude from the time he came on the call. It sounded like the phone ringing had disturbed him and he...
2 Pages(500 words)Assignment

Proposed Favorable Response to Complaint Letter

...Assignment#3: Letter Format – Favorable Response to Complaint Identification of Correct/Incorrect Tactics The correct tactics in the response letter are as follows: (1) it was direct to the point; (2) brief and concise; and (3) a solution to the problem was proposed (product will be repaired, if needed and a replacement unit would be sent). However, the incorrect tactics are observed as: (1) the indentation of the first sentence was not consistent with the rest of the paragraphs; (2) the tone was not apologetic; (3) it questioned the customer’s ability to diagnose the product as defective; and (4) the closing remarks were not appropriate given that the customer initially complained and was not satisfied with the product. Proposed...
1 Pages(250 words)Assignment

Complaint Letter about Receiving a Poor Service at University

I was taking the four on-campus classes at the University. One of the classes was Organizational Design, MGMT 4370, with Linda Fried. I was keen to attend every class until the last day, 29 July 2010. We had two exams, fourteen assignments, one group presentation project and three different case studies, all of which I accomplished as required. I then went to my home country to start my process of applying for a graduate school scholarship from the government. In addition, my application to be a non-business degree student in Business school for one semester was approved. Moreover, I was planning to start my GMAT course as a full student in Bridge English center as I waited for my official transcript and completion letter to get t...
1 Pages(250 words)Essay

Complaint letter

...First Last 123 YourAddress St Your Your 00000 August 22, Mike Duke Wal-Mart Stores, Inc c/o Walmart Home Office 702 SW 8th Street Bentonville, Arkansas 72716-8611 Dear Mr. Duke, I am writing today to complain to you about the recent condition of one of your stores that is local to my area. While it would be highly convenient for me to shop at your store, given its location and its proximity to other stores that I frequent, I no longer do so. The lack of cashiers available, when compared to the size of the store and the number of customers, has become an extreme issue. Despite having approximately twenty service counters, I have yet to see more than four cashiers on duty at any one time, except for a single... Last 123...
1 Pages(250 words)Research Paper

Letter of Complaint

... Letter of Complaint Dear Sir/ Madam, I am writing this complaint letter to notify you that I bought a Volkswagen Polofrom Auto-world Frontier in December 2011. Having driven the car for a period of ten months, recently it jumped a speed breaker causing damage to the oil chamber, after which I could not restart my car. I was afraid of jump-starting the car because I feared I would destroy the engine. My brand new car had only been ten months on the road. Despite this short time, the car has given me nothing but hassle over the last few weeks. The car refused to start after I stopped on a one-lane road outside a medical centre with an ambulance, sirens wailing, trapped behind me. Despite the urgency of the situation, I could not move...
2 Pages(500 words)Essay

Complaint letter (Analysis of a unsatisfactory experience with a company)

... (Insert here) (Insert your street here) (Insert your town here) (Insert your country here) (Insert your zip code) To the Public Relations Officer Townhouse Galleria International Hotel& Company Lombard Street Townhouse, San Francisco 79601 (Insert date here) RE: COMPLAINT FOR POOR SERVICES BESTOWED ON MY COMPANY Dear Sir I am writing this letter to express my strong dissatisfaction because of the poor services that I was subjected to between 15thof August, 2013 and 30th of August, 2013 during the International Orphan Conference. To begin with, even after booking for my room over a month before, I did not get accommodation facility that I booked for. Secondly, the alternative accommodation provided was entirely in a bad shape...
2 Pages(500 words)Essay

Letter of complaint

...Letter of complain I. Put the following phrases into the correct order. d. I am writing to complain about the bungalow accommodationprovided for my family at the Palm Tree Resort, Phuket, Thailand, from 2 - 16 December 2006. When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water in the bathroom. Although these problems were immediately pointed out to your representative, Mr. Kitching it took nearly a day to restore the running water supply and it was another three days before the air conditioning was repaired. Secondly, your brochure clearly states that all bungalows have a sea view and are situated in pleasant surroundings. However, our bungalow was a five-minute walk...
2 Pages(500 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Assignment on topic Letter of Complaint for FREE!

Contact Us