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Letter of Complaint - Assignment Example

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The present letter concerns the complaint about the flight booking decline. According to the text, on Friday, 17 October 2014, while booking a flight at an airport in the city, the attendant declined the debit card explaining that the author did not have sufficient money in my bank account. …
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Letter of Complaint
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"Letter of Complaint"

Download file to see previous pages I was put on hold for more than ten minutes. I waited patiently listening to boring adverts while the attendant at the airport looked on. When a Ms. Ann picked the phone eventually, she sounded disinterested and kept shouting at me to repeat myself. We did not have any constructive communication and I heard her curse rudely as she banged the receiver. I had to make other arrangements in order to book the flight.
I have been a customer of the bank for the past seven years and I have never witnessed such inefficiencies. Money is important and any delays such as the one I experienced results in the loss of business. Kindly act on my concern in order to prevent similar occurrences in future. I could be voicing the concerns of several other customers who may not have the time and resources to communicate with you.
Among the features of your customer service that I want you to address include the fact that you call system is clumsy making customers wait for as long as twenty minutes or more. Kindly note that money and related transactions are important issues that influence the lives of your customers directly. Five minutes or less is adequate for someone to lose his money to swindlers. It therefore surprised me when I had to wait for close to fifteen minutes just for someone to pick the phone.
The other issue is the attitude of your customer relation officers especially those working on the call centers. This was a portrayal of poor attitude and disregard to work ethics because I do not believe that a call center agent can ever behave as she did. ...Download file to see next pagesRead More
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