Letter of Complaint - Assignment Example

Letter of complaint Edwin King, P.O Box 242433, New York. October 20, Relations Manager, JPMorgan Chase & Co., 270 Park Avenue, Manhattan, New York, U.S. Dear Sir/Madam RE: AN EXPRESSION OF DISPLEASURE On Friday, 17 October 2014 while booking a flight at an airport in the city, the attendant declined my debit card explaining to me that I did not have sufficient money in my bank account. The information was shocking since I had just received confirmation from the bank that I had received my salary.

As a dutiful yet inconvenienced customer, I called the customer care center hoping to resolve the issue and carry on with my businesses of the day. Unfortunately, another rude shock awaited. Firstly, I was put on hold for more than ten minutes. I waited patiently listening to boring adverts while the attendant at the airport looked on. When a Ms. Ann picked the phone eventually, she sounded disinterested and kept shouting at me to repeat myself. We did not have any constructive communication and I heard her curse rudely as she banged the receiver.

I had to make other arrangements in order to book the flight. I have been a customer of the bank for the past seven years and I have never witnessed such inefficiencies. Money is important and any delays such as the one I experienced results in the loss of business. Kindly act on my concern in order to prevent similar occurrences in future. I could be voicing the concerns of several other customers who may not have the time and resources to communicate with you. Among the features of your customer service that I want you to address include the fact that you call system is clumsy making customers wait for as long as twenty minutes or more.

Kindly note that money and related transactions are important issues that influence the lives of your customers directly. Five minutes or less is adequate for someone to lose his money to swindlers. It therefore surprised me when I had to wait for close to fifteen minutes just for someone to pick the phone. The other issue is the attitude of your customer relation officers especially those working on the call centers. As I explain in the letter, Ms. Ann could not help because she sounded disinterested in the call and even after she picked up she insisted that my connection was poor.

This was a portrayal of poor attitude and disregard to work ethics because I do not believe that a call center agent can ever behave as she did. She even curse and banged the phone as she hung up prematurely leaving my issues unresolved. Kindly address such issues and make your customers’ concerns of immense importance. Always make sure that your resolve such issues amicably and within appropriate time. Thanks for your time. I am looking forward to seeing changes in the operation of your call centers and customer relations departments.

Sincerely, Edwin King.