Managing Information Technology - Essay Example

REASONS THAT ORGANIZATIONS ADOPT A CHARGEBACK PROCESS FOR IS SERVICES? Reasons that Organizations adopt a Chargeback Process for IS services? Author Affiliation Date This paper discusses the reasons that organizations adopt a chargeback process for IS services. In IS services, chargebacks happen due to a lot of reasons, however the main reasons include customer deception, challenges, approval concerns, processing mistakes and-compliance of duplication requirements. Additionally, a lot of categories of chargebacks result from simply preventable faults and exceptions consequently, the more organizations recognize regarding suitable processes, the less probable they will be to accidentally perform, or fail to perform, anything that may perhaps cause a chargeback.

Certainly, chargebacks are not for all time the outcome of somewhat IS service provider did or did not perform sometimes mistakes are made by issuer of card, buyers and credit card holders (Brown, DeHayes, Hoffer, Martin, & Perkins, 2009), (Visa., 2011) and (Conde, 2011). Moreover, a chargeback takes place after a consumer contacts their credit-card provider to challenge a charge that emerges on their credit card testimonial. Additionally, the chargebacks can take place due to several causes for instance an illegal agent has performed an acquisition the consumer’s credit card.

In addition, there could be some concerns of chargeback wherein a buyer is not pleased with the strength of the IS services. There is another aspect in which consumer has been indicted numerous times intended for the similar order of purchase. In other scenarios a chargeback can take place when the purchaser is displeased by an acquirement and has not been capable to resolve the issue with the trader. Other cases may involve when the purchaser has not obtained the purchased products as they were promised by the IS service provider (Brown, DeHayes, Hoffer, Martin, & Perkins, 2009) and (Google, 2011).

References Brown, C., DeHayes, D., Hoffer, J., Martin, W., & Perkins, W. (2009). Managing information technology. Prentice Hall. Conde, J. (2011). The Chargeback Challenge . Retrieved May 29, 2011, from http://www.merchant-account-services.org/article/chargeback-challenge Google. (2011). Chargeback and dispute resolution: The chargeback process . Retrieved May 28, 2011, from http://checkout.google.com/support/sell/bin/answer.py?answer=134372 Visa. (2011). Chargebacks & Dispute Resolution. Retrieved May 28, 2011, from http://usa.visa.com/merchants/operations/chargebacks_dispute_resolution/index.

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