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To be specific about the operational aspects of Toyota, major focus areas involve its ‘supply chain management: outsourcing to externalize its direct costs and lowering the market risks to the least. Effectively established a Just-in-time (JIT) set-up to minimize inventory costs and reduce wastes, further, keeping a look at the suppliers’ channel to avoid any risks and errors. Adding to this, Toyota preferred delegating its tasks singly to the concerned specialist workers rather than giving multiple tasks to a single worker. This helped in reducing errors as each task was handled by its specialist. Toyota constantly kept on identifying its errors and designing the related handling processes. Reducing process timing and increase in inventory turnover through kanban was also well-practiced by Toyota.
Toyota ensures safety, environmental concern, quality performance of products, and other essential attractions at affordable prices, by collecting the needs and expectations directly from the customers. Hence, the primary contact with the users brings the ‘customer involvement policy’ of Toyota which entitles ‘Customer First’ as its focus-line of working, clarifying that it leads to ‘Quality’ which is a distinguishing characteristic of Toyota products. Toyota takes the expectation indicators by the customers seriously. The modus operandi of Toyota is unique as compared to other competitors because of its one-to-one connecting and serving system of working; while on the contrary bulk responding is done by its near competitors.
The working patterns, value, cultural design, and processes are not easy to be acquired by any other competitor because Toyota has always been known as an operationally sharp and customer-oriented company. All the components of achieving operational brilliance along with a unique strategy of adding new products as per market trends and needs are not easy to capture.
To conclude, Toyota has many such institutionalized systems in its workplace, like high-quality, safe, affordable, and reliable, products for bringing satisfaction to its customers; and, a well-built human resource unit to reward the efforts of the employees. An in and out success philosophy brings in the answers to all the questions related to Toyota and its successful existence.
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