Salling & Sales Management - Essay Example

Selling and Sales Management Section A. Product questions Why do you need iPad? In today’s world where innovation tries to stimulate s’ needs, everything can be possible. This is the reason why iPad has been created in order to fill the perceived gap between the smartphone and the laptop. This is one way of saying that having an iPad is just like having both a smartphone and a laptop together. Smartphone is needed daily. In the same way, laptop is not just a luxury in a world where business and communication can just be conducted everywhere.

Thus, having an iPad ensures more than just convenience of having both smartphone and laptop in a one-unit package. It also ensures convenient features that are combined together and are remarkably present in smartphone and laptop. This makes iPad as an amazing technology and a perfect work of technological innovation to meet the demand for comfort, flexibility and satisfaction in a world where business and communication are revolving around and connecting the lives of people. 2. What is the difference of iPad from smartphones and laptops?

Features wise, there can be no difference when it comes to what iPad can do and smartphones and laptops individually. However, what is amazing about iPad is its ability to do all the things that smartphones and laptops can possibly do. Section 2. After sales and customer follow up After closing a sale, the relationship between the seller and customer does not end because the job of a salesperson does not end after money has been exchanged and contracts have been signed. In fact, follow up with the customers is necessary after a sale so as to build the relationship.

It is important to regard prospects that a seller has won over as new friends by keeping in touch with them on a regular basis. What is the good thing about in making this is that a sales person is making a wide network of contacts with people who can give their trust and confidence on him. Keeping in contact with existing customers on a regular basis requires genuine friendship and this can be manifested by regular visitation and even follow ups regarding the purchased service or product offering.

The main point is to follow up if the customers are happy with their purchased product offering or services and keep track of repeat purchase (Kurtz et al., 2009; Green, 1998). This is an initiative that will prove customers that the entire selling process does not end up after closing a deal. In fact, one of the most important parts of the selling process in order to prove genuine intention is a constant follow up after the money has been exchanged with the product or service offering (Richardson, 2009; ).

The sales person must always think of the best interest of the prospect that he wins over. In this way, there can be substantially important moves that can be created in order to have constant follow up on the regular basis regarding the prevailing needs of the customers. This implies closer monitoring of further needs that the customer might have in the days to come (Richardson, 2009). This essentially helps the business continues and ending up in the whole process of relationship selling. References Green, T. B. (1998) Developing and leading the sales organization.

USA: Greenwood Publishing Group. Kurtz, D. L., MacKenzie, H. F., and Snow, K. (2009) Contemporary Marketing. 2nd ed. USA: Cengage Learning. Richardson, L. (2009) Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach. 2nd ed. USA: McGraw-Hill Professional.